Manage lead and chat allocation through the CRM to ensure every inquiry is assigned, tracked, and acted upon. Maintain balanced workloads across the team, prevent lead leakage, and ensure timely follow-ups.
Selected Intern's Day-to-day Responsibilities Include
- Assign incoming leads and chats to team members.
- Ensure no lead or chat remains unassigned.
- Balance workloads across the team.
- Monitor follow-ups and response timelines.
- Reassign unattended or inactive leads when required.
- Maintain CRM data accuracy and hygiene.
- Track daily allocation and team productivity.
- Escalate delays, missed follow-ups, or SLA breaches.
Success Metrics
- 100% lead assignment rate.
- Zero unassigned chats or leads.
- SLA compliance.
- Balanced team workload.
- Accurate CRM records.
About Company: Gharpayy, by Surge Ventures, offers safe and healthy rental accommodations for urban millennials, ensuring the highest hygiene standards through stringent cleanliness measures. Designed for a perfect work-play balance, our thoughtfully crafted interiors make every moment enjoyable. Backed by Surge Ventures expertise, which has successfully executed thousands of digital marketing and growth campaigns to drive leads, calls, transactions, and website traffic, Gharpayy combines comfort with innovation for a seamless living experience.
