Operations & Front Desk Executive

Company: GrowQR

Location: Noida, Uttar Pradesh (On-site)

Job Type: Full-time

Start Date: Immediate Joining Preferred

The Role We are looking for a proactive and highly organized Operations & Client Support Executive to be the heart of our daily operations in our Noida office. In this dynamic role, you will be the first point of contact for our clients and visitors, ensure our office runs like a well-oiled machine, and provide essential administrative support to our team.

Key Responsibilities

Front Desk & Reception:

• Serve as the first point of contact, warmly welcoming visitors, clients, and partners to the Noida office.
• Answer, screen, and forward incoming phone calls and emails.
• Manage the visitor log and ensure a professional and tidy reception area.

Client Support:

• Act as the first line of support for client inquiries via email, phone, or chat.
• Troubleshoot basic client issues and guide them through our services/products.
• Escalate complex technical or account issues to the appropriate internal teams and follow up to ensure resolution.
• Maintain accurate records of client interactions in our CRM.

Administration & Day-to-Day Operations:

• Manage office supplies inventory and place orders as necessary.
• Coordinate facility management, dealing with building maintenance, cleaners, and local vendors.
• Handle incoming and outgoing mail, couriers, and deliveries.
• Assist in organizing company events, team lunches, and meetings.
• Support the management team with basic data entry, document formatting, and expense tracking.

Requirements & Qualifications:

• Availability: Must be able to join immediately or on very short notice.
• Experience: Proven experience as an Office Administrator, Front Desk Manager, Client Support Representative, or similar role.
• Communication: Exceptional verbal and written communication skills in English and Hindi.
• Problem-Solving: Strong customer-service attitude with a knack for de-escalating issues and solving problems.
• Organization: Highly organized with an ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Tech-Savvy: Proficiency in MS Office/Google Workspace; experience with CRM or helpdesk software (e.g., Zendesk, HubSpot) is a major plus.
• Attitude: A proactive can-do attitude and the ability to work independently.