Primary Purpose of Role:
Operations Executive – West reports solid line to the India Operations Manager; he/she has a daily work relationship to the RGM (Regional General manager) and the Channel partners and End Customers
This role is responsible for providing Sales and Admin support to the region and enable the Regional Business Manager to achieve and exceed their sales targets and business objectives
He/she ensures quality execution for the Country Operations Processes and needs to interface with the local Sales team, Vertical Managers, Corporate team, Supply Chain & Logistics, Regulatory, Service Operations and the Shared Service Center in Mumbai to ensure efficient and timely handling of our Lead to Order processes of the region he/ she works for.
This role supports the RGM and India Sales Operations manager in implementing a sound operating mechanism as well as internal policies and guidelines at Country/Cluster Level.
Job Responsibilities -
Sales Operations:
- Collaborate closely with Regional General Managers to help them achieve and surpass sales targets.
- Support the Sales team including order processing (C4C), business case preparation, approvals as per matrix and ensuring compliance across all stages
- Maintain audit related documents for compliance, with zero non-conformities in business operations
- Liaise with Finance, COS, and Logistics teams to facilitate timely payments, stocks, billing, dispatch, delivery, and product returns.
- Support Sales and Channel Partners with tender related documents and activities
- Provide end-to-end support for orders secured through tender processes.
Channel Management & OEM Support:
- Serve as the primary point of contact for Channel Partners, End Customers and OEMs, assisting with their orders, queries, and operational needs.
- Facilitate the Channel recruitment and termination processes in accordance with corporate guidelines.
- Track and monitor the Channel Partner onboarding journey.
- Oversee the renewal process of Channel and OEM Contracts to ensure timely compliance.
- Coordinate Quarterly Business Reviews (QBRs) and Partnership Plans with Channel Partners.
- Manage communication rollouts to Channel Partners as needed.
- Support Channel Partners with Due Diligence Questionnaires (DDQ) and Anti-Corruption & Bribery (ACAB) checks.
Analytical Support:
- Creating Business Dashboards.
- Day-to-day reporting.
- Pricing and price analysis.
- Designing & driving processes
Tool Adoption & Business Process Support:
- Work alongside the India Operations Manager to implement and improve various business processes.
- Maintain SAP data including master data, customer account creation, and E-shop management.
- Ensure smooth usage & troubleshooting support for apps like C4C, BMI, GeM , SAP, Contract Max, & Evolve.
Project management:
- Handle specific projects as identified by Operations Manager for Business Growth, improving Sales effectiveness and driving productivity
Required Education, Experience & Skills:
- Minimum 2-3 years of previous similar work experience
- Excellent communication skills on all levels
- Self-Initiator
- Strong Analytical Skills
- Ability to plan, organize and prioritize work
- Excellent Excel Skills
- Strong project management skills
- Good problem-solving skills
- Excellent communication, presentation and relationship skills
- Must be resourceful in seeking out information, sales tools, and documentation from many internal and external sources.
- Able to work without close supervision
- Strong team-player and driver (particularly across a virtual network)
