Operations Executive - GIP (Ghaziabad)

AboutDHLBlue Dart Express India:

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range oflogisticssolutions.Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns India's only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division,leveragingthis globallogisticsleaders network across 220 countries and territories t o provide comprehensive express andlogisticssolutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grownlogisticsplayer with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked amongIndia's Top 100 Great Places to Work, combining it with DHL Group's Top Employer certification. Being anEmployer of Choiceis not just a goalitsa fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet Blue Darter with honour.

If you are looking to join a purpose-led, people-first, company that shapes India's supply-chains with integrity and safety,Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

The Service In-chargeis responsible formanaging the day-to-day operations of one or more assigned Service Centres, Branches or Business Delivery Offices (BDOs), ensuring safe,timelyand cost-effective movement of shipments while consistently deliveringhigh standardsof operational performance and customer service.

Reporting to the Branch Operations Head, the role provides operational leadership across the assigned locations by driving service quality, shipment processing, pickup and delivery performance, workforce productivity, customer experience, operationalcomplianceand financial controls. The incumbent works closely with internal stakeholders and external partners to ensure seamless execution of operations, adherence to organisational standards and continuous improvement in operational efficiency.

Job Purpose:

To manage the end-to-end operations of assigned Service Centres, Branches or BDOs by ensuring operational excellence, service quality, workforce effectiveness, customersatisfactionand compliance with organisational policies, while achieving productivity,costand business performanceobjectives.

KeyRoles & Responsibilities:

Service Centre Operations Management

• Lead the day-to-day operations of assigned Service Centres, Branches and BDOs to ensure safe,efficientandtimelyexecution of operational activities.

• Ensure adherence to operational workflows, standard operating procedures (SOPs)and service quality standards.

• Monitor daily operational performance and ensure achievement of shipment processing and delivery commitments.

• Drive operational discipline and ensure seamless coordination across all operational activities.

• Ensure readiness ofmanpower,infrastructureand operational resources to support business requirements.

Shipment Processing & Distribution Management

• Monitor inbound and outbound shipment processing, scanning, sorting,dispatchand reconciliation activities.

• Review shipment pre-alerts and plan operational activities to ensuretimelyprocessing and deliveries.

• Ensuretimelyallocation of delivery sheets, handhelddevicesand operational resources.

• Monitor delivery performance and proactively minimise undelivered shipments, return-to-origin (RTO)casesand operational exceptions.

• Coordinate with Hub Operations, Originlocationsand Customer Service teams to resolve shipment-related issues.

Customer Service & Exception Management

• Ensuretimelyresolution of operational exceptionsimpactingcustomer deliveries.

• Coordinate with Customer Service teams to provide prompt resolution of customer complaints and service issues.

• Monitor exception cases and ensuretimelyfollow-up with all stakeholders.

• Ensureaccurateandtimelystatus updates in operational systems.

• Drive service quality initiatives to enhance customer satisfaction and operational reliability.

Workforce & Resource Management

• Lead, guide and support operational employees and outsourced workforce across assigned locations.

• Conduct regular operational briefings andallocateresponsibilities to ensure effective execution.

• Ensureoptimumdeployment ofmanpower, deliveryresourcesand operational equipment.

• Monitor employee attendance,productivitya nd operational discipline.

• Support capability development through coaching, on-the-jobguidanceand adherence to training programmes.

Financial & Administrative Controls

• Ensureaccuratereconciliation and accounting of Cash on Delivery (COD) collections, customerdocumentsand operational records.

• Monitor branch operating expenses and ensure prudent utilisation of resources in line with approved budgets.

• Maintain accountability of operational assets including handheld devices, scanners,vehiclesand other equipment.

• Ensuretimelycompletion of branch administration, documentation,reportingand statutory records.

• Coordinate with Finance and other support functions to resolve operational and administrative issues.

Safety & Compliance

• Ensure compliance with all organisational policies, operational SOPs and statutory regulations governing branch operations.

• Promote a culture of safety by ensuring adherence to security, roadsafetyand workplace safety standards.

• Support periodic operational, security and quality audits and ensuretimelyclosure of audit observations.

• Ensure proper handling of shipments, operationalassetsand customer consignments to minimise operational risks.

• Drive compliance with company initiatives related to ethics,governanceand risk management.

Operational Governance & Performance Management

• Monitor key operational performance indicators including service quality, productivity, shipmentaccuracyand delivery performance.

• Prepare and review operational MIS, productivityreportsand performance dashboards for assigned locations.

• Identifyoperational bottlenecks and implement corrective actions to improve efficiency and service reliability.

• Coordinate with cross-functional teams including Customer Service, Sales, Network Operations and Hub Operations to ensure seamless execution.

• Escalate operational risks, capacity constraints and service issuesin a timely mannerwhile driving sustainable solutions.

Continuous Improvement

• Identifyopportunities to improve operational productivity, costefficiencyand service quality across assigned locations.

• Support implementation of process improvements, automationinitiativesand operational best practices.

• Encourage a culture of continuous learning,accountabilityand operational excellence within the team.

• Participate in business improvement projects and network initiatives to strengthen operational capability.

• Drive standardisation of processes to ensure consistent service delivery across all assigned branches and service centres.

Qualifications & Experience:

Education:

• Bachelor's Degree in any discipline.

• Certification or Diploma in Logistics, Supply Chain Management or Operations Management will be an added advantage.

Experience:

• 5-8 years of experience in courier, expresslogistics, transportation, supplychainor distribution operations.

• Proven experience in managing branch, service centre or last-mile operations.

• Experience in leading frontline operational teams and coordinating with cross-functional stakeholders.

• Exposure to customer service, operational compliance, productivitymanagementand performance reporting.

• Working knowledge of operational systems, shipment tracking platforms and Microsoft Office applications.

Skills & Capabilities:

Technical Skills:

• Branch & Service Centre Operations Management

• Pickup & Delivery Operations

• Shipment Processing & Distribution Management

• Workforce Planning & Resource Utilisation

• Customer Service & Exception Management

• Operational MIS & Performance Reporting

• Cost & Resource Management

• Safety, Security & Regulatory Compliance

• Process Improvement & Operational Excellence

• Microsoft Office & Operational Systems

Key Competencies:

• Operational Leadership

• Customer Centricity

• Planning & Organising

• Decision Making

• Problem Solving & Analytical Thinking

• Team Le adership & People Development

• Collaboration & Stakeholder Management

• Accountability & Ownership

• Adaptability & Resilience

• Continuous Improvement Mindset

Key Performance Indicators:

Why joinDHLBlue Dart

When you join us,you'renot just taking a job-you'rebecoming part of a purpose-led movementthat'sreshaping the future oflogisticsacross India and the world. At Blue Dart, wedon'tjust deliver parcels-we deliver excellence, innovation, and opportunity every day.

Here'swhat makes us stand out:

• Great Place to Work® Certified-a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.

• Competitive payand performance-linked rewards that truly recognize your impact.

• Structured learning,global exposure, and on-the-job coaching to help you grow faster than ever.

• Best-in-class benefits-from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.

• A culture that celebratesdiversity, innovation, and bold thinking-where your voice is heard and your contributions matter.

• Global career pathsacross the DHL Group, opening doors to opportunities in 220+ countries and territories.

• The pride of working withIndia's most awardedlogisticsbrand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a companythat'snot justa logisticsleader-but a Great Place to Work.Come grow with us.

Disclaimer:
At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to[Confidential Information].