We are hiring for the role of Operations Executive from the Travel & Tourism Industry for the Gurgaon location.
Experience: 4 Years - 5 Years
Salary: Best in the Industry
Key Responsibilities
- End-to-end travel management Ticketing, confirmation, cancellation, invoicing
- Managing Corporate accounts & MICE movement
- Evaluate the complete development of Ops. function considering its contribution to the achievement of business goals
- Consistently follow Travel guidelines
- Ensure customer satisfaction is measured through provided tools and goals are met & implementing plans for continuous improvement
- vWork as the primary alliance between the Supplier and Operation
- Create a positive work environment
- Ensure on-time suppliers (Hotel's Transporters, Activities provider) confirmations & payments by coordinating with the requirement stakeholders
- Strong understanding of client (B2C, B2B, Corporate, MICE) policies and processes, determining the impact on the operation team as changes are implemented
- Strong understanding and accuracy provide direction on a large range of travel
- Maintain and seek expansion of current knowledge of various industries or products (Travel Management, Account Management, Contact Centre Operations, etc.)
- Assist the effort to implement new business implementations (client, technology, processes, etc.) successfully and on budget.
- Ensuring optimum utilisation of agents with reference to their productivity and efficiency.
- Coordinating with the training and quality team for the individual's performance improvement. v Participating in internal & external calibration sessions with Quality/Operations.
- Willing to work in rotational shifts with rotational week off.
- Coordinating with different departments to resolve the escalation cases via Call, Email, Chat, social media, and Forums. Follow up with the technology/NOC team for resolving pending bugs/PRMs.
