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White Horse Manpower Consultancy Private Limited

Open Requirement - Solman consultant Immediate Joiners

White Horse Manpower Consultancy Private Limited


    Job Description

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5-8 Years
15,10,000 - 25,20,000 INR
3 months ago
354 Viewed
60 Applied

Job Description

Job Duties & Responsibilities:

Consultant will actively get involved and provide following services in scope of the engagement:

Incident Management: Acceptance of Ticket from Users, Analysis, and resolution of Incidents according to defined solution scope and agreed SLAs

Service Request Fulfilment: Acceptance of Ticket from Users, Implementation of Service Request, Request for Continuous Operations according to defined solution scope

Problem Management: Perform Casual Analysis periodically and fix recurring issues. Root cause analysis and resolution of Problems according to defined solution scope and agreed SLAs

Change Management: Analysis of Incidents/Requests involved for Change. Carry out Scope definition, commercial validation, Creation of Change Requests and seek approval from Application owner, Planning, and deployment of Change, Carry out Ticket-based documentation

Proactive Management: Carry out of interfaces/batch jobs monitoring activities. Monitoring alerts, categorization of alerts according to criticality, Creation of Incident Tickets for identified issues and/or critical alerts. Taking corrective actions by processing the Incident Tickets and Carryout proactive adjustment to relevant parameter to avoid further issues.

Continuous Improvement: Provide services which can help Customer to address efficiency challenges. Help to prepare Customers existing landscape for further improvements. Help in redirecting capacity from operations to create opportunity for innovation by benchmarking Assessment and operations. Help Design of Operations efficiency roadmap. Implement and Realize improvements. Identify use cases which can be automated to benefit for client and optimize operational cost
Bachelor Of Technology (B.Tech/B.E)

Whitehorse Manpower - Partners in End to End Recruitment

The Company
White Horse Manpower Consultancy Pvt. Ltd. registered under Company’s Act 1956, is one of the vibrant consulting firm.

It is a leading professional placement and talent search firm headquartered in Bangalore for Infosys Accenture and 15 other BPOs.


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Last Updated: 29-03-2024 11:10:19 AM
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