Job Title: Online Reputation Management (ORM) Manager
Location: Pitampura, Delhi
Department: Brand & Marketing
Experience: 56 years in ORM/Digital Brand Reputation
Industry: D2C Personal Care / Wellness / Consumer Brands
Key Responsibilities
- Monitor brand mentions and sentiment across platforms like Google Reviews, YouTube, Reddit, Instagram, and Facebook
- Engage with users through timely, empathetic responses to reviews, comments, and queries
- Manage negative feedback and potential PR issues with a solution-oriented approach
- Develop and execute ORM strategies to boost brand trust and advocacy
- Moderate Reddit threads, ad comment sections, and forums authentically
- Provide insights and regular reports on online sentiment and brand perception
- Collaborate with internal teams to ensure brand-aligned communication
Qualifications
- 56 years of experience in ORM, social media response, or brand engagement
- Prior experience with D2C consumer brands (preferably wellness or personal care)
- Familiarity with platforms like Amazon, Nykaa, Flipkart, Reddit, and Trustpilot
- Experience handling ORM around Meta/Google paid ads
- Proficient with tools like Sprinklr, Brandwatch, Hootsuite, or Mention
- Strong written English with adaptable tone and context awareness
Skills: orm,digital brand reputation,online reputation management (orm),online reputation management,d2c,crisis management,brand advocacy,media monitoring,communication,moderation,social media engagement,sentiment analysis,crisis handling
