Onboarding Specialist

Company Description

Nitro Commerce is revolutionizing India's fast-growing e-commerce sector by empowering Direct-to-Consumer (D2C) brands with AI-driven tools. For over a decade, we have developed groundbreaking MarTech solutions tailored to the challenges of India's leading commerce brands. Using AI, Nitro Commerce addresses key obstacles such as complex marketing strategies, anonymous visitors, and inefficient conversions. Our mission is to create growth engines for the brands shaping the future of Indian e-commerce, fostering partnerships that drive innovation and success.

Role Description

This is a full-time, on-site role based in Gurugram for a Client Onboarding Specialist. The Client Onboarding and Data Management Coordinator is responsible for executing the initial setup process, accurately managing client information, and supporting compliance requirements.

Roles & Responsibilities:

Client Onboarding Support (Primary Focus)

Documentation and Forms: Review and process new client onboarding forms, contracts, and supporting documentation for completeness and accuracy.

System Setup: Input, update, and maintain new client data and profiles in the Customer Relationship Management (CRM) system and other internal databases.

Coordination: Act as a key liaison between the client, Sales, Account Management, and Operations teams to ensure all setup steps are completed efficiently and on schedule.

Communication: Prepare and send out welcome materials, track the status of the onboarding process, and communicate updates to internal stakeholders.

Data Management and Maintenance

Data Integrity: Ensure the integrity, consistency, and confidentiality of all client information in accordance with company policies and regulatory guidelines.

Record Keeping: Maintain detailed and accurate electronic and physical records of client interactions, documentation, and communication logs.

Process Improvement: Contribute ideas and support initiatives to streamline and enhance the efficiency of the client onboarding workflow and data management practices.