Onboarding Consultant

0-2 years
a month ago 5 Applied
Job Description

Onboarding Consultant, Asia & Emerging Markets - Legal

We are seeking an ambitious Onboarding consultant to Onboard New Customers to Westlaw, Practical Law, and Checkpoint.

Ensures that 100% of new customers are on-boarded in a way that ensures an excellent customer experience for all stakeholders, from the client to internal teams. As an On-boarding Consultant, our goal is to deliver in such a way that clients will not want to work with anyone else, as evidenced by the renewal of their subscriptions after 12 months, as well as gaining a very satisfied or satisfied experience as a new Thomson Reuters Customer, ensuring the company achieves corporate strategic objectives.

About the role:

  • Contact the customer within 24 hours of an order confirmation or trial set-up
  • Ensure OnePass Access is set up
  • Troubleshoot any technical issues
  • Confirm customer has received what they ordered
  • Book platform training sessions, including gathering information from customers about specific needs
  • Talk through the benefits of My Account and E-billing create an account and arrange training for customer
  • Liaise with payments to ensure monthly billing where required is successfully implemented
  • Be available for customers to send queries to and resolve by dealing with internal stakeholders within 24 hours

About you:

  • Acts as a knowledgeable business partner to our new clients, building great stakeholder relationships internally and externally.
  • Advises and consults in a way that ensures client success, setting/ managing expectations of our clients and internal stakeholders and proactively communicating potential solutions to challenges that may impact achieving optimal results for our new clients.
  • Works with key stakeholders for win/win solutions for the purpose of ensuring successful outcomes for the company and clients.
  • Fosters relationships with colleagues and clients to be in the best position to manage adverse situations.
  • Identifies and recognizes our common goals by acting as an Onboarding expert with our stakeholders to ensure needs are identified and expectations are exceeded during their onboarding experience.

What's in it For You

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf networking
  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work How about a team that works every day to create a more transparent, just and inclusive future At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Protect yourself from fraudulent job postings click here to know more.

More information about Thomson Reuters can be found on https://thomsonreuters.com.






Client Success
Onboarding Expertise
Technical Issues
Expectation Management
Win-Win Solutions

People Also Considered

Career Advice to Find Better