Tata Capital Ltd is looking for Officer - Retail Branch Operations - Housing to join our dynamic team and embark on a rewarding career journey
As an Officer in Retail Branch Operations, you will play a crucial role in ensuring the smooth functioning of the branch and providing excellent customer service
Your organizational skills, attention to detail, and ability to manage various operational tasks will contribute to the efficient operations of the branch and the overall customer experience
Responsibilities:
Customer Service:Greet and assist customers in a friendly and professional manner
Address customer inquiries, concerns, and requests promptly and accurately
Provide information on banking products and services
Cash Management:Manage cash transactions, including deposits, withdrawals, and currency exchanges
Balance cash drawers and maintain accurate records of transactions
Account Management:Open and close customer accounts as per bank policies and procedures
Assist customers with account-related activities such as updating information and issuing statements
Transaction Processing:Process various banking transactions, including transfers, payments, and check encashment
Ensure accuracy and compliance with regulatory guidelines
Documentation and Recordkeeping:Maintain accurate and organized records of customer transactions and account activities
Assist in preparing necessary documentation for customer requests
Cross-Selling:Identify opportunities to promote bank products and services to customers
Cross-sell relevant banking products to meet customer needs
Compliance and Security:Adhere to bank policies, procedures, and regulatory guidelines
Ensure proper verification and authentication of customer identities for security purposes
Branch Operations Support:Assist in maintaining the overall appearance and cleanliness of the branch
Collaborate with other team members to ensure seamless branch operations
Reporting:Prepare and submit reports on branch operations, transactions, and customer interactions
