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NON IT AND OPERATIONS NONVOICE PROCESS.

Company name confidential
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  • 4 months ago
  • Over 500 applicants

Job Description

Description

We are currently seeking a skilled Non-IT and Operations Non-Voice Process Executive to join our team. The ideal candidate will have 0-1 years of experience in the job market context of India. This is a great opportunity to work with a dynamic team and gain valuable experience in the industry.

Responsibilities

  • Handling customer queries and complaints through non-voice channels like email, chat and social media
  • Processing orders, cancellations and refunds
  • Maintaining accurate records of customer interactions
  • Identifying and escalating issues to the appropriate department
  • Following up with customers to ensure their issues are resolved
  • Adhering to company policies and procedures
  • Assisting other team members as required

Skills and Qualifications

  • Excellent written communication skills in English
  • Ability to multitask and prioritize tasks effectively
  • Attention to detail and accuracy
  • Good problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Basic computer skills including proficiency with Microsoft Office
  • Ability to work independently and as part of a team
  • Bachelor's degree in any field

Date Posted: 19/06/2024

Job ID: 82218197

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Home Jobs in Hyderabad / Secunderabad, Telangana NON IT AND OPERATIONS NONVOICE PROCESS.