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NOC Specialist

Gartner

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3-5 Years
a month ago
108 Viewed
0 Applied

Job Description

  • NOC Specialist: Ideal applicant would work with Operations Center located in Gartner COE Gurgaon, India.
What you ll do:
  • Working in 24x7 operations in a team having experience on system, cloud, and network infrastructure support. In addition, the team manages IT service management processes.
  • Proactive and agile to manage IT applications and infrastructure events and ensure to have better response time with an objective to enhance business satisfaction
  • Application Systems fault diagnosis to resolve incidents using system administration troubleshooting techniques on Linux and Windows server infrastructure
  • Network and unified communication infrastructure support by remote connectivity to network appliances to diagnose and resolve incidents and follow-up with Service providers as required.
  • Working directly with SaaS provider for fault resolution on application support
  • Manage Major Incidents P1/P2 by wearing the hat of Incident managers during critical outages.
  • Governance of Problem management and managing monthly problem review board with senior leadership and business stakeholders
  • Working in close collaboration with change and configuration manager ensuring operation excellence.
  • Build strong interlocks with client facing and resolution teams to ensure reactive complaints are addressed at a faster pace.
  • Succeed in all the NOC metrics and process governance ensuring complete focus on operational KPI s.
  • Contribute to new innovations to automate any manual task and create more optimization in daily operations.
  • Participate and contribute to Continual Improvement initiatives.
What you ll need:
Any Graduate/Preferred Engineering Graduate must have 3-5 years experience working in operation support.
Must Have:
  • Understanding on enterprise monitoring tools such as Catchpoint, Datadog, Dynatrace, SolarWinds and Splunk.
  • Experience of working within a technical role to perform first/second level analysis and fault isolation on systems /application and network infrastructure
  • Understanding of Data warehousing concept along with Azure Data Factory Microsoft SQL database
  • Experience in managing critical outages, Post incident reviews and awareness on Problem Management
  • Demonstrate a logical/methodical approach to fault finding.
Who you are:
  • Effective time management skills and ability to meet deadlines.
  • Excellent communications skills interacting with technical and business audience s.
  • Excellent organization, multitasking, and prioritization skills
  • Must possess a willingness and aptitude to embrace new technologies/ideas and master concepts rapidly.
  • Intellectual curiosity, passion for technology and keeping up with new trends.
  • Delivering project work on-time within budget with high quality
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