About the Role:
As a Customer Support Associate at Niva Bupa, you will be the voice of our company, providing exceptional service to our valued customers. Your primary responsibilities will involve handling inbound and outbound calls, addressing inquiries, and cross-selling our products and services.
Languages Required: Fluency in English, and Hindi
Key Responsibilities:
- Handle inbound and outbound calls professionally, ensuring superior customer experience
- Respond to customer inquiries, concerns, and complaints regarding our health insurance products and services
- Cross-sell and promote relevant products and services to existing customers
- Maintain accurate and up-to-date customer records in the CRM system
- Collaborate with internal teams to resolve complex issues and escalate cases when necessary
- Adhere to company policies, procedures, and regulatory guidelines
Key Requirements:
- Min. 06 Months of Experience in a customer support role is Mandatory
- Excellent verbal and written communication skills in English
- Ability to handle a high volume of calls while maintaining composure and professionalism
- Strong active listening and problem-solving skills
- Willingness to work in rotational shifts, including evening and weekend hours
- Basic computer proficiency and typing skills
- Positive attitude and commitment to providing outstanding customer service
Education and Experience:
- Graduate or Postgraduate degree from a recognized university
- Prior experience in a customer-facing role is must
