A job description for a Network L2 Support position typically includes the following components:
Job Title..: Network L2 Support Engineer/Technician
Summary..: A brief overview of the role and its primary responsibilities.
Responsibilities..:
1. ..Troubleshooting..: Diagnose and resolve network issues reported by users or detected through monitoring tools.
2. ..Maintenance..: Perform routine maintenance tasks such as updating firmware, patching, and configuration changes.
3. ..Monitoring..: Utilize network monitoring tools to proactively identify and address potential issues before they impact users.
4. ..Documentation..: Maintain accurate documentation of network configurations, troubleshooting steps, and resolutions.
5. ..Collaboration..: Work closely with L1 support teams, network engineers, and other IT staff to escalate and resolve complex issues.
6. ..Incident Management..: Respond to network-related incidents, adhere to incident management procedures, and participate in post-incident reviews.
7. ..Customer Support..: Provide technical assistance and support to end-users experiencing network-related problems.
8. ..Capacity Planning..: Assist in evaluating network capacity and performance to ensure optimal performance and scalability.
9. ..Security..: Implement and maintain network security measures, including firewalls, VPNs, and intrusion detection systems.
10. ..Training..: Stay updated on industry trends, technologies, and best practices related to networking and participate in training sessions as needed.
Requirements..:
1. ..Education..: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
2. ..Certifications..: Relevant certifications such as CCNA, CCNP, CompTIA Network+, or equivalent are often preferred.
3. ..Experience..: Previous experience in a similar role, with a strong understanding of networking principles and protocols.
4. ..Technical Skills..:
- Proficiency in networking concepts such as TCP/IP, DNS, DHCP, VLANs, and routing protocols (e.g., OSPF, BGP).
- Install, configure, troubleshoot and support routers, firewalls, and switches
- Knowledge of network equipment including Cisco routers, and switches
- Knowledge of network protocols, technologies, services, and monitoring tools, IP addressing, subnetting, and IP Routing
- Hands-on experience with network devices including routers, switches, firewalls, and access points.
- Maintains DNS, SNMP, SMTP and related items
- Familiarity with network monitoring tools such as Nagios, SolarWinds, or PRTG.
- Knowledge of security protocols and best practices.
- Strong analytical and problem-solving abilities.
5. ..Analytical Skills..: Ability to analyze complex network issues and troubleshoot effectively.
6. ..Communication Skills..: Strong verbal and written communication skills, with the ability to convey technical information to non-technical users.
7. ..Teamwork..: Ability to collaborate effectively with team members and other departments to achieve common goals.
8. ..Problem-Solving..: Strong problem-solving skills and a proactive approach to addressing network issues.
9. ..Adaptability..: Ability to work in a fast-paced environment and adapt to changing priorities and technologies.
10. ..Attention to Detail..: Thoroughness and attention to detail in documentation, troubleshooting, and maintenance tasks.