Job Title: Application Owner Open Banking
Years of Experience: 5-8 Years
Job Summary: The Application Owner Open Banking is responsible for the end-to-end ownership, performance, stability, and evolution of the Banks Open Banking platforms. This role ensures that Open Banking applications are secure, resilient, and scalable, while delivering high-quality digital services aligned to business and customer needs. The role provides leadership across application lifecycle management, including design, build, run, and optimization, while ensuring full compliance with regulatory requirements and internal risk frameworks.
Responsibilities:
- End-to-End Service Ownership: Take full accountability for the availability, performance, and stability of Open Banking applications, ensuring consistent service delivery aligned to business expectations and customer experience outcomes.
- Service Level and Performance Management: Define, track, and continuously improve adherence to Service Level Agreements (SLAs) and key performance indicators, ensuring early identification and remediation of service degradation.
- Proactive Monitoring and Health Management: Implement continuous end-to-end monitoring to proactively detect anomalies, manage alerts, and drive rapid resolution of incidents, minimizing business disruption and ensuring optimal system performance.
- Incident and Change Management Oversight: Ensure effective execution of incident and change management processes, including root cause analysis, trend identification, and permanent remediation of recurring issues.
- Resilience and Disaster Recovery: Ensure that Open Banking platforms are designed, implemented, and regularly tested for resilience, high availability, and disaster recovery capabilities.
- Application Documentation: Maintain complete, accurate, and up-to-date application documentation, ensuring audit readiness and effective support continuity.
- Patch and Vulnerability Management: Ensure timely execution of patching and vulnerability remediation across Open Banking components.
- Third-Party Management: Manage technology suppliers and service providers supporting Open Banking capabilities, ensuring contracts are in place and SLAs are met.
Mandatory Skills:
- Proven experience in CMMS Application Support.
- 4-5 years experience in application management, Open Banking, digital banking, or fintech.
- Strong understanding of Open Banking platforms and API ecosystems.
- Experience managing cloud-based applications (AWS preferred).
- Experience in a banking or financial services environment.
- Experience in TA-People management.
Preferred Skills:
- Familiarity with Agile project management methodologies.
- Experience working with cross-functional teams to deliver complex technology solutions.
- Technical exposure to Scripting is advantageous.
Qualifications:
- Bachelors degree in Information Technology, Computer Science, or related field.
- Strong analytical thinking and problem-solving skills.
- Excellent communication skills with the ability to influence stakeholders at all levels.
- High attention to detail with a customer-first mindset.
- Ability to manage multiple priorities, projects, and deadlines simultaneously.
