Role Purpose
To develop new liability insurance business, manage client relationships, and oversee the placement of liability insurance policies. The role is responsible for identifying client needs, providing expert advice, structuring appropriate insurance solutions, negotiating competitive terms with insurers, and ensuring policies are accurately placed and serviced throughout their lifecycle.
Key Expectations
1. Sales & Business Development
- Identify and develop new business opportunities for liability insurance products.
- Build and maintain strong relationships with new and existing clients.
- Conduct client meetings to understand business operations, risk exposures, and insurance requirements.
- Prepare and deliver professional insurance proposals, presentations, and quotations.
- Achieve individual sales, revenue, and renewal targets.
- Identify cross-selling and upselling opportunities across the company's insurance portfolio.
- Maintain an active sales pipeline and provide regular updates on business opportunities.
2. Technical Oversight of Liability Insurance Placements
- Conduct comprehensive risk assessments for clients requiring liability insurance.
- Design and recommend suitable liability insurance solutions based on client risk profiles.
- Manage the complete placement process from submission to policy issuance.
- Negotiate competitive terms, pricing, and coverage with insurers and underwriting teams.
- Ensure compliance with underwriting guidelines, regulatory requirements, and company standards.
- Maintain current knowledge of liability insurance products, market developments, and underwriting trends.
3. Client Relationship & Service
- Serve as the primary point of contact for clients on liability insurance matters.
- Provide expert advice during policy placement, renewals, endorsements, and claims.
- Respond promptly to client enquiries and resolve technical issues.
- Conduct regular portfolio reviews to ensure coverage remains appropriate as client risks evolve.
- Maintain long-term client relationships through proactive service and regular engagement.
- Support client retention by delivering high-quality service and renewal strategies.
4. Collaboration with Sales, Underwriting & Claims Teams
- Work closely with internal sales teams to develop liability insurance opportunities.
- Provide technical guidance and product training to colleagues where required.
- Share market intelligence and underwriting feedback with internal stakeholders.
- Collaborate across departments to improve client outcomes and service delivery.
5. Performance Monitoring & Continuous Improvement
- Monitor sales performance, placement success rates, renewal retention, and claims trends.
- Analyze portfolio performance, including premium growth and loss ratios.
- Recommend improvements to coverage, policy structure, and insurer selection.
- Participate in internal audits and compliance reviews.
- Contribute to the continuous enhancement of liability insurance products, processes, and client service standards.
- Stay informed of legislative, regulatory, and industry developments affecting liability insurance.
