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Manager- Showroom setup & Visual Merchandizing

Tata Group
Kolkata
India
2-10 years
2 months ago 4 Applied
Job Description


Position Summary with Job Responsibilities



Position Name Regional Team Lead - Showroom setup and visual merchandizing Position level L5
DEM position name Head - Showroom setup and visual merchandizing DEM position level L3
FEM position name NA FEM position level NA
Purpose of the position
a. To drive the set up on new showrooms while adhering to the defined timelines and infra guidelines. To ensure that existing showrooms are adhering to the infra and VM guidelines defined by the Central VM team.
b. Absence of a dedicated field team to drive and oversee the set up new showrooms, leading to inferior quality, inconsistency of showroom infra, and delay in outlet onboarding
Dimensions of the position
The role holder is responsible for the set up of new TML dealer outlets as well as ensuring that the existing outlets are in adherence to the guidelines for infra and visual merchandizing
Personal Profile
Education

  • Master in design - Interiors / Fashion
    Skills
  • Proven experience in customer facing showroom infra design and visual merchandizing, evidenced through track record or references
  • Proven experience in Project management of infra projects
  • Strong knowledge of marketing, branding, especially point-of-sales marketing
  • Proven experience in program managing infra development projects
  • Strong Oral & written communication with fluency in English language
  • Strong knowledge of Automobile sales processes
  • Experience of managing teams and working with diverse stakeholders
    Relevant Experience :
    Prior experience of 10+ years (total) with experience in Marketing and at least 2-3 years experience in showroom design and showroom set up for a customer facing business


    • Education


    Work Experience




    Key Responsibilities :
    1 Outlet setup and approval:

  • Monitor the progress of outlet development as per the timelines and resolve bottlenecks faced through liaising with vendor, dealership, and TML teams
  • Confirm the completion of outlet set up and hand over to the Central Store Setup team for approval of readiness
  • % of stores ready within defined timeline
    2 Staff grooming guidelines and hospitality SOPs
  • Verify the adherence to staff uniform and grooming guidelines at store level through periodic checks and audits
  • Customer feedback (SSI, NPS scores)
  • Mystery audit scores
    3 Audit of showroom and workshop infra
  • Conduct periodic (quarterly) audits of showroom and workshop to verify whether the infra guidelines are being met
  • Conduct review with dealers non-compliant on infra guidelines, and design course correction plan
  • Present audit findings to leadership as well as Sales & After Sales functions
  • Infra audit scores
  • Mystery audit scores
  • % audit schedule adherence





    • Tata Motors Leadership Competencies


    Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations

    Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel

    Driving Execution - Translating strategy into action and execution

    Leading by Example - Encouraging and following ethical standards

    Leading Change - Recognizing the need for change, initiating and adapting to change

    Motivating Self and Others - Inspiring teams and individuals

    Functional Competencies


    Tags





    JOB TYPE

    Permanent Job

    Industry

    IT / Computers - Software

    Function

    Automobile

    Skills

    Infra
    Marketing
    managing teams
    branding
    sales processes
    visual merchandizing
    project management
    About
    Job Source: www.tata.com

    The Tata Group is an Indian multinational conglomerate headquartered in Mumbai.Established in 1868, it is India's largest conglomerate, with products and services in over 150 countries, and operations in 100 countries across six continents. Acknowledged as the founder of the Tata Group, Jamsetji Tata is sometimes referred to as the "father of Indian industry"