Manager - Security Firewall Operations

33 Applied
Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role ofManager, Security Firewall Operations

This role requires being responsible for supporting the network operations 24X7 for internal IT. You will be actively working on the issues along with internal/external partners to recover the systems failure (proactive/reactive).
Along with this, the work would involve Incident Management, Problem Management for all incidents/tickets and the need to ensure uptime to the business.
Your role will network L2+ and need to work on various current/upcoming technologies (explained below) to support business needs.Responsibilities

  • Front-end face for Genpact Firewall Team while participating in internal P1/P2 Incident resolution bridge call
  • Participate in Bridge calls with clients for joint troubleshooting of network issues
  • Work with different vendors and service providers for faster and accurate resolution
  • Play key role for network related incidents and providing key inputs for Problem Management
  • Identify open risk in the production network and provide input for mitigation
  • Detailing all Changes done in production environment through Change Management process
Minimum qualifications
  • Graduate in engineering/IT
Preferred qualifications
  • PCNSE (Must)
  • CCNP -Routing and Switching (Good to have)
  • PCNSA (Good to have)
  • Proficient at oral and written communication

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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