Job Objective
- Ensure debts of Industrial & Commercial customers are secured by coordinating and obtaining Security Deposits from customers periodically.
- Follow up for outstanding amounts from Domestic, Commercial & Industrial customers who have been disconnected due to non-payment.
- Liaise with the legal department for all related cases, attend hearings along with legal representatives, and represent the company in court as required.
Functional Competencies
Essential Competencies
- Expertise in Collection & Recovery within large utility industries, preferably Oil & Gas.
- Knowledge of Risk Mitigation and Credit Management.
- Understanding of relevant systems and processes.
- Experience working with outsourced teams.
Desired Competencies
- Experience in customer-related field activities.
- Proficiency in MS Office and SAP-ISU module.
- Knowledge of Letters of Credit (L/C), Bank Guarantees (BG), and related banking activities.
- Experience in handling legal matters.
Behavioural Competencies
- Customer Focus.
- Planning and Organizing.
- Networking and Relationship Building.
- Strategic Thinking.
Experience & Educational Requirements
- Educational qualification: CA/ICWA/MBA Finance/LLB.
- Minimum 8 years of experience in debt collection and handling legal cases.
Communication Interfaces
External:
- Customers, Marketing, Banks.
Internal:
- Operations & Maintenance, Collection & Recovery Agencies, Legal, Finance.
Key Responsibilities & Accountabilities
HSE:
- Participate in scheduled HSE trainings.
- Ensure compliance with safety procedures and promote zero injuries.
- Report near misses and provide safety suggestions.
Customer Relationship Management:
- Coordinate with customers politely and maintain good relationships.
- Resolve customer issues by liaising with inter-department teams.
- Collect dues and ensure timely renewal of L/C and BG.
Security Deposit Management:
- Reconcile amounts recoverable from customers for security deposit shortfalls.
- Issue formal demand letters and ensure delivery acknowledgment.
- Follow up persistently for recovery of shortfall amounts.
- Coordinate with banks and update SAP on receipt of security deposits.
- Issue disconnection notices if deposits are not received after demand.
- Coordinate with O&M for disconnection in case of non-payment post expiry of notice period.
Legal Matters:
- Attend to all legal cases related to Revenue & Taxation department.
- Provide required information to legal department promptly.
- Monitor pending cases under Section 138, pursue collection and ensure closure.
- File cases via Lok Adalat and work toward settlement and closure.
- Locate customers to facilitate settlement and avoid delays.
Collections & Overdue Recovery:
- Follow up with temporarily disconnected customers for payments.
- Conduct personal visits to government institutions, maintaining relationships for timely recovery.
- Issue reminder letters via appointed agencies.
- Monitor and follow up daily collections by agencies.
- Coordinate with customers to resolve issues.
- Work with O&M for reconnection post receipt of dues.
MIS Reports & Documentation:
- Safekeeping of original Letters of Credit and Bank Guarantees.
- Maintain proper filing and numbering of legal cases.
- Ensure documentation for easy retrieval.
- Manage SAP reporting and MIS on collections and outstanding amounts.
- Prepare any other MIS and reports as requested by management
