Manager - Retail Store Operations

1-5 years
4 months ago 28 Applied
Job Description


Store Manager

Job Level/ Designation

M1/ Manager

Function / Department




Job Purpose

  • Overall responsibility for activities at a Vodafone/Idea store spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.)
  • Execute marketing promotions, display and store experience schemes

Key Result Areas/Accountabilities


  • Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vodafone/Idea store
  • Ensure and monitor quality of acquisition through the store


  • Deliver revenue targets for the store
  • Increase revenue per footfall by aiding customers purchase decisions


  • Achieve profitability (Return on investment) targets for the store
  • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

  • Manage churn and achieve customer satisfaction for walk-in customers

Store Management

  • Ensure adherence to store processes in terms of documentation and systems
  • Ensure infrastructure / store upkeep
  • Maintain availability of stock at the store while adhering to norms
  • Ensure appropriate placement of pop-ups and product displays at store


  • Execute marketing, branding and promotion activities
  • Ensure fliers/ brand POS are available at store
  • Resolve channel-specific issues within specific timelines


  • Resolve store-specific issues within specific timelines
  • Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
  • Identify gaps in performance of immediate team and ensure training to bridge the same

HSW Compliance

  • Ensure that the HSW norms are adhered to

Core Competencies, Knowledge, Experience

Critical Success Factors

  • Continuous Learning & Empowering Talent
  • Building Team Commitment
  • Leads Decision Making & Delivering Results

Threshold Functional Competencies

  • Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies

  • Sales Planning and Forecasting
  • Solving Problems


  • 1 - 5 years
  • Experience of retail store and customer relationship management
  • Revenue Target achievement and cost management

Must have technical / professional qualifications

  • Essential : Graduation
  • Desired : full - time post - graduation in business management/MBA





Services and Technology Knowledge - Consumer
Sales Planning and Forecasting

Vi or Vodafone Idea Limited is an Indian telecom operator with its headquarters based in Mumbai and Gandhinagar. It is a pan-India integrated GSM operator offering 2G, 3G, 4G, 4G+, VoLTE, and VoWiFi service