Manager

PwC
25 Applied
Job Description



Line of ServiceAdvisory
Industry/SectorNot Applicable
SpecialismOperations
Management LevelManager
Job Description & SummaryA career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.
1)nCino
The candidate/s will be well versed in one or more of the Banking/Financial area and processes - Retail banking,
Commercial banking, Mortgage, Cash Management, Customer engagement, others.
nCino Functional Role Expectations .Understanding of Commercial Banking, Customer Engagement, Retail
Lending, and Treasury Management modules ofnCino .Working knowledge of Loan origination systems and
different process flows involved with a Loan Origination system like Enterprise Onboarding, Deposit accounts, and
Relationships .Hands-on experience onnCinomodules configuration i.e. Product configuration, Loan Conversion,
Product Packages, Pricing, Fees, Memos, Document Manager, Covenants, Collaterals, etc. .Strong understanding
ofnCinoobject model and relationships
nCino Technical Role Expectations .Good knowledge and hands-on experience on SFDC configuration modules
such as process builder, visual flow, workflow rule, reports, dashboard, Lightning app builder
.Hands-on with nCino UI and UI Components
.Strong hands-on Apex Class, Triggers and Batch Class
.Basic understanding of Deposit Accounts in nCino
.Experience in CongaComposer, DocuSign, OneSpan, etc.
.LWC (good to have)
.Good knowledge of Integration with External Systems (good to have)
.Experience with executing deployments for large enterprise clients using AutoRabbit, Salesforce changeset, and
ANT migration tool (good to have)
2) Vlocity
. Hands-on experience with OmniScript,Salesforce Industries(Vlocity) card UI framework, Vlocity
Integration Procedure, Dataraptor for building various layouts, user interfaces.
. Knowledge of key processes in Salesforce industry solutionsu2028
. Good understanding ofSalesforce Industries(Vlocity)data models.u2028
. Ensuring the solutions meet customer's requirements usingSalesforce Industries(Vlocity)tools like
Omniscript, Cards, Integration procedure, Dataraptor.u2028
. Building automation and cost-effective solutions following industry best practices
3)SFMC
. Should have a minimum of 2 years of experience in Marketing cloud Email studio.
. Should be a part of at leastone end-to-end implementation.
. Should have good knowledge of Marketing Cloud functionalities including AMPscript, SQL, HTML, CSS,
SSJS, automation studio, landing pages, and journey builder.
. Good to have - hands-on experiencein Mobile Studio, Social Studio, Advertising Studio, dataroma,
interaction Studio.
. Strong consulting and/or marketing technology implementation experience
. Configure Content Approval Processes.
. Should have at least one Marketing cloud certification
Required skillset for Marketing cloud Architect profile: (Senior Resources)
. Understanding of Salesforce Marketing Cloud architecture and knowledge of the wider Salesforce
ecosystem.
. Candidates should be able to gather business requirements, perform functional design, process design
including scenario design, flow mapping, customer journeys, prototyping, configuration, testing,
training, defining support procedures.
. Should be a part of at least 4 end to end SFMC implementations.
. Should have at least one Marketing cloud certification
. Should have a minimum of 8+ years of experience
. Should be able to create Technical Design from Functional Design / Requirement.
. Should be aware of the integration of SFMC with SF Sales/Service Cloud and other enterprise systems
. Hands-on experience of Marketing Cloud Email Studio, Web Studio, Social Studio, Mobile Studio,
Interaction Studio, Advertisement Studio.
. Good communication skills and should be able to propose the best suitable marketing automation
approach to theClient based on requirements.
Required skillset for Marketing cloud BA/Functional Lead profile: (Senior Resources)
. Candidates should be able to gather business requirements, perform functional design, process design
including scenario design, flow mapping, customer journeys, prototyping, configuration, testing,
training, defining support procedures.
. Should understand the integration of SFMC with SF Sales/Service Cloud and other enterprise systems.
. Should be a part of at least 2 end to end SFMC implementations.
. Good Communication and business requirement documentation skills.
. Should be able to communicate the business requirements with the technical team.
. Should have good knowledge of Marketing Cloud functionalities including Email Studio, Mobile Studio,
Social Studio, AdvertisingStudio, interaction Studio, Automation Studio, Landing Pages, and Journey
Builder.
. At least one SFMC Certification is required for BA and Functional Lead.
. Required 2+ years of experience for BA whereas 4+ years of experience is required for Functional Lead.
4). Salesforce Developer:
Skill Requirements for Developer/Senior Developer:
. 2 to 8 years experience in design, developing and maintainingSalesforce applications.
. Good understanding of all major configuration tools, Apex and LWC
. Should have at least one end to end Salesforce project development experience
. Salesforce platform developer, app builder certificates are desired
. Good written and oral communication skills
Job Description:
. Eliciting requirements from clients/BA to determine CRM needs.
. Developing quality solutions on the Salesforce platform.
. Designing, coding & implementing applications on Salesforce platform.
. Adhering to timelines and development goals using project specific development methodology.
. Unit testing the stability and functionality of the application.
. Troubleshooting and fixing bugs raised by the QA/client team in various SDLC phases.
. Documentation and providing technical training/KT for Salesforce staff.
. Ensuring NFR like security and integrity of the Salesforce application are met.
MuleSoft Developer:
Experience
.3Years - 4 Years
Key responsibilities
.Responsible for developing RAML specifications designing and developing RESTful APIs with
the usage of enterprise connectors like SAP Salesforce NetSuite Batch on HTTP MQ JMS SFTP SOAP JSON
XML and Java.
.Good knowledge of various security standards like OAuth2 0 LDAP Azure AD JWT along with
API Manager policies etc and implementing them in MuleSoft APIs Experience.
.Design and deliver high end high- and low-level design documents.
Must have experience in Salesforce Integration .
Must have skills
.Experience in developing MuleSoft APIs and complex Integrations Experience of Design and
Development on Mule 4.
.Working experience with Web Services (REST, SOAP, OData).
.Working experience with different JMS. (Queues, Topics etc).
.Hands on experience in writing MUnit for Unit and Integration test cases.
.Must have experience with Anypoint Platform and Cloudhub operations.
.Must be familiar with Integration design patterns and MuleSoft offerings.
.Must have in - depth knowledge of troubleshooting Mule applications.
SFDC Tester:
Job Designation: Salesforce Tester
Job Location: Pan India
Experience: 2-6Years.
Required Skills:
. 2 to 6 years overall QA experience.
. Must have at least 2 to 3 years experience in Salesforce Testing
. Experience with Quality Assurance practices and tools
. Experience in Agile projects
. Good understanding of Salesforce processes and Salesforce Security
. Working experience in different Salesforce Clouds specially Sales, Service and Customer Experience Cloud
. Experience of difference types of testing - Functional, UI/UX, Regression
. Experience in driving SIT and UAT process
. Working knowledge of any test management tools like HP ALM, JIRA
. Excellent Verbal and written communication skills
. Ability to work in a fast paced, collaborative team environment
. Salesforce Admin certification is must to have
. Bachelor's degree
Responsibilities:
. Understanding the requirement and find out the Gaps.
. Work collaboratively within a project team.
. Create Test plans
. Create clear, concise detail-oriented test plans/cases.
. Design Test Scripts/Cases and execute them in different test environments
. Evaluation of test results and tracking defects
. Identify any potential quality issues immediately report to manager
. Conduct troubleshooting, problem triage and root cause analysis
. Analyze the impact of new solutions/enhancements and design proper Regression Test Script
. Regression Testing execution
. Assist SIT/UAT process
. Understanding of Salesforce, SFDC Architecture & concepts is required.
. Experience testing Salesforce platform is required.
. Experience in Web Services Testing is preferred (but not mandatory).
. Ability to understand and create test plans from specifications or verbal communications.
. Strong communication skills are required (oral and written)
. University degree is must
Good to Have:
. ISTQB Certification
. Salesforce Admin Certification
SF Tech Architect:
Roles and Responsibilities
1. Provides technical consultation on various aspects of the product and solutions based on the
customer's business requirements.
2. Responsible for designing/architecting the overall solution and development part with the help of
development for large-scale customers
3. Validates solution components and provide solution walkthrough with customer Identify technical
issues / risks and present alternatives to alleviate or resolve
4. Guide and support team across multiple client engagements by providing technical thought leadership
and guide team on standard methodologies for design & development.
5. Drive innovation within the practice/team by creating/identifying reusable components, tools,
accelerators & as well work on increasing adoptions of these accelerators during delivery
Skills
1. Have proven capability in architecting solutions independently and design software on
theforce.complatform with hands-on participation in building the solution for large implementation.
2. Good technical foundation including Advanced structured programming - APEX, Force.com
understanding of RDMS concepts and structures, knowledge of SQL, structured system analysis and
design methods, etc.
3. Must possess Developer, Administrator, Sales, Service Cloud certifications.
4. Deep and extensive knowledge, experience offorce.comtechnical platform including apex, triggers,
batch Apex, LWC, Aura etc
5. Experience with SOAP, and REST API Integration
6. Experience with the Lightning Framework onforce.com& JavaScript frameworks, design patterns.
7. Should be well versed with the inside architecture of salesforce.
Qualifications
1. 8+ years CRM experience with 4+ years as platform/enterprise architect
2. Must have experience in leading large Salesforce programs end to end
3. Excellent written and verbal communication skills
Scrum Master
Roles and Responsibilities
. Facilitate the scrum process with cross functional impact that involve moderately complex projects, non-
projects, or maintenance work
. Optimize scrum team velocity to identify improvement opportunities to achieve higher levels of team
performance
. Deliver capabilities using agile practices while also following the Software Development Lifecycle, business
process mapping, and various release processes as appropriate to ensure all risk, security, and
development requirements are met
. Receive direction from leaders and exercise independent judgment while developing the knowledge to
understand function, policies, procedures, and compliance requirements
. Coaching the Development Team in self-organization and cross-functionality.
. Helping employees and stakeholders understand and implement Scrum development
Skills/Experience
. Overall 7 years of experience with at least 3 years of experience as a scrum master for one or more
development teams, preferably in the Salesforce domain
. Experience with Agile management tools (Rally, Jira, etc.)
. Considerable experience facilitating and leading meetings, seminars, or teaching events
. Excellent communication and organizational skills
. Assertive, to ensure that Agile principles are adhered to while being pragmatic about practices.
. Enthusiastic and engaging, to be a source of motivation for individuals and teams and able to lead teams
to self-organization
. Experienced in working through the design, development, release cycle and delivering software services
and solutions
. Behavioral competencies: change management, Business Insight, Customer Focus, Plans and Aligns,
Optimizes Work Processes, Develops Talent, Manages Conflict
. Proficient with both Waterfall and Agile/Scrum methodologies
. Ability to coordinate and manage across various business segments and technology disciplines
. Significant experience in dealing with multiple senior stakeholders to deliver on time and with quality
Associate Director -
. .Should have 12+ years of IT Project Management experience with using Waterfall and Agile/Scrum
Model.
. .Relevant Salesforce Project management Experience should be around 7+ years
. .Experience working & managing technical & functional resources and following appropriate delivery
methodology
. .Ability to understand the business, business needs and identify areas that can be optimized
. .Ability to think critically, solve problems, and make timely decisions.
. .Ability to guide team on multiple tasks and deliver results with aggressive timelines
. .Candidate should be very strong in understanding Fixed price financial model.
. .Responsible for managing project contracts, finance with risks and legal aspects of the project.
. .Responsible for execution and delivery of the project within agreed cost and time
. .Candidate should have a strong background of CRM, Salesforce technology suite with Salesforce
Clouds knowledge.
. .Should be able to provide estimations and solutions to different opportunities with the help of
technical experts with quick turnaround.
. .Accountable for project's success
. .Ensure acceptable level of quality is delivered in each deliverable to the client
. .To act as a Communication Interface between PwC team and Client Team on multiple threads.
. .Identify risks and prepare mitigation plan after discussing with client / Delivery Head / Any concerned
department
. .Track project status and conduct status review meetings
. .Excellent interpersonal skills, as well as excellent communication skills, verbal and written
. .Travel to client offices across the portfolio
Project Manager:
.Should have 10+ years of IT Project Management experience with using Agile/Scrum and waterfall Model
.Relevant Salesforce Project management Experience should be around 7+ years
.Candidate should be very strong in Agile project management model and should have strong experience
to manage multiple Salesforce and clients simultaneously.
.Candidate should be strong background of CRM, Salesforce technology suite with Salesforce Clouds
knowledge.
.Should be able to provide estimations and solutions to different opportunities with the help of technical
experts with quick turnaround.
.Accountable for project's success
.Responsible for execution and delivery of the project within agreed cost and time
.Ensure acceptable level of quality is delivered in each deliverable to the client
.To act as a Communication Interface between PwC team and Client Team
.Identify risks and prepare mitigation plan after discussing with client / Delivery Head / Any concerned
department
.Track project status and conduct status review meetings
.Knowledge of the Pharma domain will be added advantage
Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel RequirementsNot Specified
Available for Work Visa SponsorshipNo
Government Clearance RequiredNo

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PwC

Job Source: www.pwc.in

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