We are seeking a talented individual to join us as Project Management and Continuous Improvement lead at Guy Carpenter, a Marsh business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
Manager – Project Management and Continuous Improvement
This role delivers end-to-end project management, continuous improvement and executive operational support to drive measurable operational gains, inform strategic decisions with data and VOC insights, and lead changes during system/process migrations. You will manage projects and migrations (scope, stakeholders, risks, timelines), use KPIs and NPS/client feedback to prioritize improvements, run RCA/FMEA and maintain risk/compliance artefacts, own Reinsurance Claims agreements while deepening domain expertise, and provide high‑quality calendar/meeting management, materials, minutes and action tracking for senior leaders — delivering early, innovative wins in the first 3–6 months.
We will count on you to:
Project Management:
- Map operational data (volumes, capacity, effort/time tracking, timeliness, quality and customer measures) and maintain FMEA and Risk Register.
- Analyse KPIs to draw actionable insights, identify bottlenecks and prioritise improvement opportunities.
- Lead projects from initiation to completion: define scope, plan timelines, allocate resources, track budgets, manage risks/issues, and report progress.
- Manage system/work migrations end-to-end: identify roadblocks, propose solutions and ensure seamless execution.
- Facilitate root-cause analysis (RCA), drive corrective actions and verify effectiveness to prevent recurrence.
- Design and implement process re‑engineering to streamline operations, reduce cost and improve productivity; run workshops and training to embed continuous improvement.
- Ensure adherence to internal and external compliance (including ISO where applicable) and maintain required compliance artefacts.
- Provide executive operational support: high-quality calendar and meeting management, prepare materials, take minutes, track actions and ensure timely follow-through.
- Handle confidential information with discretion and maintain secure document/workspace practices.
Continuous Improvement:
- Conduct thorough analysis of existing business processes to identify areas for improvement and optimization.
- Develop and implement process design strategies to streamline operations, reduce costs, and enhance productivity.
- Collaborate with cross-functional teams to gather requirements, define project scope, and establish project objectives.
- Lead and manage projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards.
- Utilize project management methodologies and tools to plan, execute, and monitor project activities.
- Identify and mitigate project risks and proactively address any issues or obstacles that may arise.
- Facilitate process improvement workshops and training sessions to promote a culture of continuous improvement within the organization.
- Monitor and evaluate process performance metrics and provide recommendations for further enhancements.
- Stay updated with industry best practices and emerging trends in process design, continuous improvement, and project management.
What you need to have:
- Bachelor's degree in business administration, Engineering, or related field; overall 8+ years relevant experience.
- Proven experience in process design, continuous improvement and project management, preferably in non‑life insurance/broking or reinsurance.
- Knowledge of Lean Six Sigma methodologies and tools
- Strong analytical and problem‑solving skills; ability to map operational data, use KPIs/metrics to identify bottlenecks, and draw actionable insights.
- Hands‑on project delivery skills: scope definition, resource planning, scheduling, budget tracking, status reporting, change control and use of project management software/tools.
- Risk management capabilities: maintain risk/issue logs, FMEA, track mitigations, facilitate RCA and drive corrective actions.
- Continuous improvement expertise (Lean/Six Sigma knowledge desirable); ability to standardize/document processes and maintain improvement roadmaps.
- Excellent communication, stakeholder management and cross‑functional collaboration skills; experience running workshops and training.
- Executive support skills: high‑volume calendar and meeting management, preparation of materials, minute taking, action tracking and discreet handling of confidential information.
- Strong MS Office skills (advanced Excel), ability to adapt to changing priorities in a fast‑paced environment.
- Professional certifications such as PMP and Lean Six Sigma (Green/Black Belt) are a plus.
What makes you stand out:
- Client-facing with strong stakeholder management.
- Leading successful work projects across teams that accomplishes a defined outcome and results for the business
- Driving CI mindset in teams
- Training staff on CI methodology
- Comfortable handling large, ambiguous data sets.
- Proficient in operational metrics and KPIs.
- Experienced in dashboard creation and usability.
- Transition/migration experience
- Strong ability to plan and manage numerous processes, people and priorities simultaneously
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
At Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.
Guy Carpenter is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Guy Carpenter, visit guycarp.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
