Manager - OKTA Technical SME

0-2 years
2 months ago 5 Applied
Job Description


With a startup spirit and115,000+curious and courageous minds, we have theexpertiseto go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital,dare in reality, andreinvent the ways companies work to make an impact far bigger than just our bottom line.We&rsquoreharnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.


Now,we&rsquorecalling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.



Welcome to the relentless pursuit of better.


Inviting applications for the role ofManager-OKTATechnical SME



TheOktaTechnical SME is a critical member of the Identity and Access Management Team, responsible forprovidingtechnicalexpertiseand guidance on all aspects of Okta. This includes designing, implementing, and managing Okta solutions troubleshooting and resolving issues andprovidingtraining and support to users. The ideal candidate will have a strong understanding of Okta, as well as experience with other identity and access management (IAM) technologies.



Responsibilities:


.Serve as the go-to technical expert on Okta products, features, and capabilities, offering guidance to both internal teams and external clients.


.Provide strategic and tactical guidance to design, develop, and implement Okta solutions that align with clients%27 businessobjectivesand security requirements.


.Stay updated with industry trends and emerging technologies related to identity and access management, contributing insights to enhance ourofferings.


.DriveIncident &Problem Management with focus on RCA andRCCA incollaboration with SME groups across HR/Finance/BU heads.


.Drive reviews withother withkey stakeholders ensuring the platform is aligned tobusinessand compliance needs of the organization.


.Needs to managerelationshipand resolvedispute if anybetween internal stakeholders and drive message across BU leaders.


.Bring Industry best practices to ensure operational stability.


.Drive Service improvement projects across in partnership with internal and partner teams.


.Explore opportunities tooptimizeand ensure we arein linewith business requirements.


.Good Communications Skills.


.Self-Learnerto skilledonnew technologies.


.Adhere to SLA&rsquos define and Goal Archiver.




Qualifications weseekin you!


Minimum Qualifications


.Bachelor&rsquos degree in computer scienceor equivalent subject


.RelevantworkexperienceinOKTAwith focus on driving adoption, improve business delivery across verticals.


.Strongexpertisein designing, implementing, and managing Okta products such as Okta Identity Cloud, Single Sign-On (SSO), Multi-Factor Authentication (MFA),Okta device Trustand API AccessManagement.


.Proven experience in architecting and deploying identity solutions for complex enterprise environments.


.Excellent problem-solving skills with the ability to troubleshoot and resolve technical issues effectively.


.Good understanding of Audit and Compliance


.Goodin oral in writtencommunications




Preferred qualifications (Desired Experience):


.Experience in driving adoption of the platform and drive business value by interacting with HR / Finance / IT leadership teamsand other Businesses, as needed.


.Good understanding ofuser life cycle, provisioning, de-provisioning, certification process andscripting.


.Knowledge on integration with standard Target systems like ActiveDirectory,Mail systems, Applications, Unix systems for provisioning


.Understanding and development ofREST API&rsquos.


.Strong negotiationand analyticalskills with experience in discussing with OEMs on solutions and root causeanalysis.


.Flexible to accommodate time-zones, preferred comfortable with 24.7 operations,as teams are geographicallydispersed.


.Proactive and team management capabilities.


.Understanding and experience on Okta Workflows



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube


Furthermore, please do note that Genpact does not charge fees to process job applications and applicantsare not required topay toparticipatein our hiring process in any other way. Examples of suchscamsincludepurchasinga %27starter kit,%27 paying to apply, orpurchasingequipment or training.



About
Job Source: genpact.taleo.net

Genpact is an American professional services firm legally domiciled in Bermuda with its headquarters in New York City, New York. The company currently employs more than 100,000 people and provides services to clients in over 30 countries worldwide

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