Job Requirements
About Phenom
Phenom is a global HR-tech SaaS company on a mission to help a billion people find the right job. Our AI-powered People Experience Platform transforms how candidates, employees, recruiters, and managers experience talent — across the full lifecycle. With 1,500+ customers globally and operations across North America, Europe, and APAC, Phenom is at the intersection of product innovation, talent strategy, and hyper-growth.
Role Overview
We are looking for an exceptional Manager – Learning & Development to architect and lead Phenom's enterprise-wide learning strategy. This is a high-visibility, high-impact role that sits at the heart of our people agenda. You will own the end-to-end L&D function — from needs diagnosis and program design to delivery, measurement, and continuous improvement — directly influencing organizational capability, employee performance, and Phenom's ability to scale.
The ideal candidate is a practitioner-strategist: someone who can operate with executive influence, design programs rooted in business outcomes, and build a learning culture that enables Phenom to compete for and retain world-class talent.
Key Responsibles
- Learning Strategy & Governance
- Design and execute Phenom's enterprise L&D strategy aligned to business priorities, workforce planning, and organizational capability goals.
- Build an Annual Learning Plan with defined outcomes, investment rationale, and ROI metrics — reviewed quarterly with HR and business leadership.
- Establish L&D governance including learning councils, SME networks, and program ownership charters.
- Program Design & Curriculum Development
- Lead end-to-end design of learning programs across onboarding, functional skills, leadership development, and culture — using ADDIE, SAM, or equivalent instructional design frameworks.
- Build role-based learning journeys for key talent segments: engineering, product, sales, customer success, and corporate functions.
- Develop blended learning solutions — eLearning modules, live virtual sessions, cohort-based programs, on-the-job tools, and social learning.
- Curate external learning partnerships with top platforms (Coursera, LinkedIn Learning, etc.) and calibrate content for Phenom's context.
- Leadership & Manager Development
- Anchor Phenom's leadership pipeline through structured programs for first-time managers, senior managers, and high-potential talent.
- Design and run Phenom's Manager Effectiveness Program, covering coaching, feedback, goal-setting, and team performance disciplines.
- Partner with HRBP teams on succession planning and development action plans for identified top talent and critical roles.
- L&D Technology & Infrastructure
- Own the Learning Management System (LMS) — vendor management, content architecture, learner experience, and adoption metrics.
- Leverage Phenom's own platform capabilities to power internal talent development and employee experience journeys.
- Integrate L&D data with HRMS and people analytics platforms to enable real-time learning insights.
- Measurement & Impact
- Define and track L&D KPIs: training completion rates, time-to-productivity, manager effectiveness scores, internal mobility ratios, and learning ROI.
- Conduct post-program evaluations using Kirkpatrick levels 1–4 and translate findings into program improvement cycles.
- Present learning impact reports to the VP HR, CHRO, and business leadership at MBR/QBR cadences.
- Stakeholder Partnership & Influence
- Act as a strategic partner to business heads, engineering VPs, and HR leadership in translating workforce capability gaps into learning interventions.
- Champion a learning culture through internal campaigns, manager nudges, and senior leader visibility.
- Manage L&D budgets with cost-efficiency discipline — track spend vs. plan, negotiate vendor contracts, and optimize per-learner costs.
Experience & Qualifications
- 8–12 years of progressive L&D experience, with at least 3 years in a managerial or leadership role within a high-growth tech or SaaS organization.
- Proven track record of building and scaling L&D functions — from strategy design to program execution — at 500+ headcount organizations.
- Strong instructional design expertise with hands-on experience in developing multi-modal learning content.
- Experience managing LMS platforms (Workday Learning, Cornerstone, TalentLMS, or equivalent).
- MBA, MA in HRD/Organizational Development, or equivalent advanced degree preferred.
Skills & Competencies
- Strategic Thinking: Ability to connect L&D priorities to business objectives and workforce planning cycles.
- Executive Influence: Comfortable presenting to and partnering with VP+ and C-suite stakeholders.
- Data Fluency: Proficiency in learning analytics, dashboarding, and translating metrics into narrative insights.
- Facilitation Excellence: Experienced facilitator for leadership programs, manager cohorts, and large-scale interventions.
- Technology Orientation: Familiarity with AI-powered learning tools, content creation platforms, and HRMS integration.
- Stakeholder Management: Skilled at managing competing priorities, building consensus, and driving adoption across diverse business units.
Why Phenom
At Phenom, You Will Not Manage L&D In a Support Function — You Will Lead It As a Business Capability Driver. You Will Have
- Direct access to HR and business leadership with a seat at the talent strategy table.
- A mandate to build — not inherit — a world-class L&D function in a company experiencing rapid global scale.
- The opportunity to use Phenom's own AI-powered platform to innovate how we develop our people.
- A performance-oriented, builder culture where your impact is visible, measurable, and valued.
- Competitive compensation, and a people-first environment.
