Manager - Human Capital Mgmt. & Services

5-10 years
7 days ago 2 Applied
Job Description

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Shift Timings: Regular

About General Mills
We make foodthe world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Hagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. The awards and recognition we ve received highlight our commitment to be a force for good:

. World's Most Admired Companies, Fortune 2022
. America's Most Responsible Companies, Newsweek 2022
. 100 Best Corporate Citizens, 3BL 2021
. Best Places to Work for LGBTQ Equality, Human Rights Campaign 2022
. 100 Best Companies, Seramount 2021
. Diversity Best Practices Leading Inclusion Index, Seramount 2021
. Best Companies for Dads, Seramount 2021
. Best Companies for Multicultural Women, Seramount 2021
. Top 10 Companies for Executive Women, Seramount 2021
. Military Friendly Employer Bronze, VIQTORY 2021
. Best Place to Work, Canada, Greater Toronto, 2021
. Top 50 - India's Best Workplaces for Women, 2021
. Top Workplaces in Brazil, 2021
. Asia's Best Workplaces, 2021

Hungry for What's Next
We exist to make food the world loves, and it shows. Our passion for people, doing good and creating delicious food has energized us for over 150 years. Breaking away from the pack is how we win, so we need your unique perspectives: your quirks, crazy ideas, rigor, and insatiable curiosity to make it happen. We want people who constantly experiment, embracing the new and bold, who keep pushing to turn ideas into reality, no matter how big or small. We have learned becoming the undisputed leader in food means continuously reshaping, reimagining and rebuilding- that only happens when you surround yourself with those who are hungry for what's next.

For more details check out

General Mills India Centre
General Mills India Center (GIC) operates out of Mumbai and supports the global operations of General Mills. The center was established in 2005 and has grown in strength. Today, we are a vibrant and diverse team of over 1500 employees that come together to champion business services for the various global entities of General Mills in the areas of Business Operations, Analytics Consulting, Logistics, Finance, IT Development & Technology Consulting, Consumer & Market Intelligence, Sales Capabilities, Research & Development.

Digital and Technology team
Digital and Technology is the largest team in GIC, which focuses on understanding the latest and innovative trends in technology and leading the adoption of cutting-edge technologies at General Mills. The team closely collaborates with global business teams to understand business models and assess where technology can leverage to bring efficiency and disruption. Be it AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain or Enterprise Architecture, GIC Digital and Technology has something for every technology enthusiast who wants to work here. Our MillsWorks initiative is where we bring agile@scale delivery model to life. Here, business and technology teams work cohesively in pods as ONE team, driven by a singular mission and focused on delivering value for the Company. Our employees, who work on large technology projects of strategic importance, are the Digital Transformation change agents.

Our service partnerships and employee engagement are centered on advancing equity and strengthening communities. We believe in an inclusive culture and trust in the power of people who have a passion for learning and growing with technology. We believe in Work with Heart. Work with Heart is focused on results, not facetime. If you are enthusiastic about the latest in technology and want to make an impact on the digital transformation journey of a Fortune 500 company, we are waiting for you.

Job Overview
Role: Manager - Human Capital Mgmt. & Services
Location: Mumbai

It is an exciting time to be part of the Digital and Technology Human Capital Management & Services team with global initiatives focused on process transformation, employee experience and data & insights. This position reports to the Head Solutions Delivery.

Role Responsibilities

(50% of Time)

. Supervise a team of 6 - 8 staff consisting of professionals and review the work of team members in order to accomplish operational plans and results.
. Robust talent management for the team including 1-1's, IDP conversations, team meetings, mentoring, etc.
. Accountable for oversight and service delivery management of third-party contractors
. Maintaining high performance levels and operational health for service-related processes, and implementing improvement activities wherever necessary
. Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
. Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
. Network within D&T to understand ways of working and implement best practices.
. Communicates with parties within and outside of their own job function, which may include external customers and vendors.
. Manage work intake processes and project list/portfolio backlogs for assigned areas.
. Manage and track D&T vendor spend/POs, tech solutions and resource allocations.
. Manage system patches and upgrades and ensure systems and processes are well-controlled.
(50% of Time)
. Lead and successfully deliver prioritized initiatives through discovery, planning, implementation, testing and stabilization.
. Lead day to day technical support and prioritization and ensure system health and sustainability.
. Utilize Workday HCM functional expertise to implement successful solutions (business process configuration, complex calculated fields, integrations, EIBs, etc.)
. Partner with business to define functional requirements and translate into actionable, innovative recommendations and technical specifications.
. Partner with D&T leaders and business to understand pain points, prioritize requirements, and identify opportunities to improve processes/gain efficiency by leveraging existing and new functionality.
. Identify and articulate constraints or downstream impacts for requested changes to technology, processes, or data.
. Utilize internal and external networks to determine what's possible and inform on new trends and capabilities.
. Solution and connect dots across various HR technology, process, and dat a initiatives.
. Manage stakeholder expectations and provide timely updates across the project portfolio.
. Proactively anticipate and escalate risks and develop mitigation plans.
. Develop technical documentation and training to support system or processes changes.
. Lead and mentor across global team

Must - have technical skills and experience

Technical Skills


Good to Have

Additional Skills

Workday HCM (strong understanding of system capabilities, configuration, and troubleshooting skills)


Global Payroll experience is preferred


Looking for an individual with the below background:
. Total experience of around 10-12 years, with strong leadership and team handling experience (around 5 years) and having a minimum 5 years of experience in HR technology and Workday HCM required.
. Experience in leading and delivering all phases of the technology implementation lifecycle (requirements gathering, design, build, go-live, testing)

Base Skills
. Ability to interact and positively influence stakeholders.
. Ability to manage work, lead a workstream, and mentor team members.
. Effective at developing creative/innovative solutions.
. Ability to lead change, work cross-functionally and learn quickly.
. Resourceful, strategic orientation & innovative
. Good problem-solving skills, bias for action, decisive and robust time management skills
. Exhibits candour by encouraging open discussion of issues and sound judgment after listening and understanding the perspectives offered by others.
. Comfortable presenting to senior leadership
. Proven ability to learn new technologies and immerse into new processes to quickly build trust and credibility.
. Demonstrated ability to analyze, design, configure, test, support, and implement information systems.
. Ability to effectively working in a global team with members across the function and segments.
. High initiative with desire to increase their own understanding of GMI's business.
. Demonstrated problem solving skills.
. Experience with project management methodology preferred but not required.
. Robust technical aptitude
. Proven ability to lead cross-stream projects and effectively plan, organize, and manage multiple tasks/activities.
. High integrity, sound judgment and discretion regarding confidential information
. Results oriented with a track record of accomplishments and ability to problem solve and overcome challenges.

Soft Skills
. Excellent command of English both spoken and written
. Excellent communication skills when dealing with all levels in day-to-day business.
. Willingness to be flexible with schedule when needed.
. Inquisitive - actively follows new technologies on their own.
. Engaging/personable
. Influencing skills

Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline or equivalent experience


Minimum Degree Requirements:


Preferred Degree Requirements:


Preferred Major Area of Study:

Computer Science, Information Technology

Required Professional Certifications:

Knowledge of HR Systems

Preferred Professional Certifications:

Business / General / Admin Services & Technologies





Business / General / Admin Services & Technologies

In sourcing our oats, we seek out oat varieties that can better withstand heat and drought and are higher in beta glucan.