Job Req Number: 122862
Time Type: Full Time
Job Description: Hypercare & Cutover Manager - Finance Transformation Delivery Centre
Industry
- Global Transport and Logistics
Employment Type
Are you ready to develop your career in a rapidly growing and successful global company acting in a fast-paced role If you are someone looking for a position that challenges and inspire you in a successful international company, DSV is your place.
The DSV group, headquartered in Denmark, is one of the biggest transport and logistics companies in the world, with more than 75,000 dedicated employees, operating in more than 90 countries. DSV is a global organisation and determined group driven forward by the desire to grow characterized by high level professionalization and constant improvement.
You will be joining the Finance Transformation Deliver Centre, which is a global deliver centre for Finance Transformation.
Roles & Responsibilities:
- Plan, own and execute the cutover for the finance workstream — build and manage the detailed cutover plan, sequencing, dependencies, timelines and rollback strategy
- Manage the cutover command centre / control room during go-live, tracking task completion in real time and managing checkpoints, go/no-go decisions and escalations
- Define and stand up the hypercare model — support structure, severity definitions, SLAs, shift rosters, ticket routing and exit criteria
- Manage the hypercare period post go-live, ensuring rapid issue triage, resolution and stabilisation of finance operations and manage escalations
- Coordinate across functional, technical, data migration, infrastructure, testing and business teams, plus third-party vendors, to ensure a smooth transition into business as usual
- Own stakeholder and leadership reporting — cutover progress, hypercare ticket trends, stabilisation status and readiness for BAU handover
- Manage risks, issues and dependencies, with clear mitigation and contingency planning
- Lead, allocate and develop the hypercare/cutover team, ensuring adequate coverage across time zones and shifts
- Drive the transition to support / BAU handover, including knowledge transfer and documentation
Key Experience:
Most Important-
- Proven experience managing cutover and/or hypercare on at least one full-cycle ERP / finance transformation go-live
- Understanding of finance processes and finance system landscapes (SAP S/4HANA preferable)
- Strong programme/delivery management capability — planning, dependency management, command-centre leadership
- Excellent stakeholder management at senior/leadership level, including escalation and crisis handling
Fairly important-
- Experience managing support/incident operations and SLAs during stabilisation
- Experience leading cross-functional, multi-vendor, onshore/offshore teams
Least important-
- Hands-on technical/configuration experience
- Detailed test execution experience
Required Experience:
- Bachelor's degree in Engineering/ Business / Accounting or corresponding experience; PMP/PRINCE2 an advantage
- 11-14 years in ERP delivery or other related areas, with demonstrable experience in cutover and/or hypercare management roles
- 5+ years SAP S4HANA application experience in one/ or many of these areas: ERP implementations in SAP FI, SAP CO, SAP MM, SAP SD, SAPMDG
- 5+ years in a manager or senior testing role
- Proven ability to lead large teams
- Hands on experience with JIRA
- Exposure to Source-to-Pay, Record-to-Report, or Order-to-Cash processes is an advantage
- Prior experience in transport and logistics sector is an advantage
Behaviour Skill:
- Ownership and resilience through full stabilization and BAU handover
- Exceptional organization, planning and prioritization
- Strong stakeholder influence and senior communication skills
- Risk-awareness with sound, fast judgement
- Flexible to support critical go-live windows considering global time zones
- People leadership — able to motivate and coordinate large, distributed teams
Location:
Hyderabad, India
We offer you:
The opportunity to expand your experience in a truly international, world-class company whose philosophy is that your everyday work should be both varied and full of professional challenges, with wide opportunities for constant professional and personal development.
Additionally, we offer the following:
- Medical Insurance including family and Parents up to 10 Lakh INR per year
- 2.5 days earned leave per month which is 30 days in a calendar year & 10 days Sick Leave in a year
- 3:2 Hybrid working
Want to know more and apply
We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to send an email to our recruitment team HR Neha Dhingra/ Riyanka Satapathy at [Confidential Information]/[HIDDEN TEXT]
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
