Manager Customer Engineering
Location: Remote
Function: Customer Engineering
Experience: 0916 years
Role Overview
As a Manager in the Customer Engineering (CE) team at BrowserStack, you will lead and scale a high-performing team that works at the intersection of technology, customer success, and sales. You will manage a group of Solution Engineers who act as technical advisors to our customers during their evaluation and onboarding journey. This role requires a strong blend of technical acumen and people leadership, with a background in either Automation Testing or Solution Engineering/Pre-Sales/Consulting.
You'll work closely with Sales, Product, and Engineering teams to drive customer value, build scalable solutions, and influence product direction based on real-world use cases.
What You'll Do
- Lead, mentor, and scale a high-performing Customer Engineering team; conduct performance reviews and support career development.
- Serve as the technical architect during customer evaluationsunderstand customer environments, recommend best-fit solutions, and drive successful onboarding.
- Support and guide the team in technical discovery, demo creation, value articulation, RFP responses, and proof-of-concept execution.
- Build reusable assetstechnical documentation, solution workflows, and internal processes that improve team productivity and scale.
- Collaborate cross-functionally with Sales, Product, and Engineering to ensure a seamless experience for enterprise customers.
- Help integrate BrowserStack into customer ecosystems by understanding their CI/CD pipelines, automation frameworks, testing workflows, and network/security constraints.
- Act as a technical advisor for customer Dev, QA, and Infrastructure teamshelping them optimize automation and testing strategies using BrowserStack.
- Continuously track customer feedback, industry trends, and competitive landscape to shape solution strategies and product development.
Who You Are
- 1016 years of total experience in Automation Testing, SDET, or customer-facing technical roles such as Solutions Engineering, Pre-Sales, Post-Sales, or Consulting.
- Demonstrated ability to lead technical teams, manage performance, and drive execution excellence.
- Strong problem-solving mindset with a customer-first approach and an ability to translate technical details into customer value.
- Excellent collaboration and communication skills; comfortable working with customer stakeholders including Engineering Heads, QA Leads, Product Managers, and DevOps teams.
- Experience working with Agile methodologies and modern software development lifecycles.
Technical Skillset (Hands-on or Working Knowledge)
- Programming: Java, Python, JavaScript, C#, Ruby
- Testing Frameworks: Selenium, Appium, TestNG, JUnit, Cucumber, WDIO
- Dev Tools: IntelliJ, VS Code, Git, Maven
- CI/CD Tools: Jenkins, GitHub Actions, Azure DevOps, TeamCity, Bamboo
- Networking & Security: HTTP, SSL, VPNs, proxies, firewalls
- Familiarity with browser and mobile test environments, automation workflows, and integration into CI/CD pipelines.
Why Join Us
- Technical Impact: Work with diverse technology stacks and enterprise-grade automation frameworks.
- People Leadership: Build and grow a high-performing technical team at the heart of customer success.
- Customer Collaboration: Engage directly with some of the top engineering teams globallyDev, QA, and Infra.
- Career Growth: Blend your passion for technology and leadership in a high-growth, product-first environment.
- Strategic Role: Influence solution design, product evolution, and customer outcomes at scale.
