Job Title: Manager – Core Infrastructure Operations
Location: [Bangalore / Onsite(5-Days WFO]
Experience: 10+ Years
Employment Type: Full-Time
NP_ Immediate joiners
About the Role
We are looking for an experienced Manager – Core Infrastructure Operations to lead and manage the day-to-day operations of enterprise infrastructure services. This is a hands-on leadership role responsible for ensuring the reliability, security, availability, and continuous improvement of core infrastructure environments across data centers, virtualization, compute, storage, backup & recovery, network, and server platforms.
The ideal candidate should have strong operational leadership experience, excellent incident management skills, and the ability to drive infrastructure stability while leading a high-performing technical team.
Key Responsibilities
Infrastructure Operations & Service Management
- Lead daily operations of enterprise infrastructure services across:
- Data Centers & Server Rooms
- Compute & Virtualization Platforms (VMware/Hyper-V)
- Storage Infrastructure
- Backup & Recovery Systems
- Network Infrastructure
- Windows/Linux Server Operating Systems
- Manage incidents, service requests, changes, maintenance activities, and lifecycle upgrades.
- Ensure high availability, performance, security, and operational stability of infrastructure services.
- Define priorities across operational support, risk reduction initiatives, and project activities.
- Maintain operational documentation, runbooks, and standard operating procedures.
- Manage 24x7 on-call support coverage and escalation processes.
Incident & Problem Management
- Act as the primary escalation point for critical infrastructure incidents.
- Lead major incident response and coordinate cross-functional technical teams.
- Drive Root Cause Analysis (RCA) and implement corrective/preventive actions.
- Reduce recurring incidents through automation, monitoring enhancements, and process improvements.
- Partner with Service Management teams for incident communication and stakeholder updates.
Change & Production Readiness
- Ensure infrastructure changes are properly planned, tested, approved, implemented, and documented.
- Support high-risk and emergency changes with rollback and recovery planning.
- Validate production readiness for new infrastructure services and changes.
- Ensure compliance with change management, audit, and operational standards.
Team Leadership
- Lead, mentor, and develop infrastructure operations engineers.
- Drive accountability, performance management, and technical capability development.
- Establish clear ownership, escalation paths, and operational governance.
- Foster a culture of continuous improvement and operational excellence.
Required Skills & Experience
Must Have
- 12+ years of Infrastructure Operations experience with at least 5+ years in Team Management.
- Strong experience managing enterprise infrastructure environments.
- Hands-on knowledge of:
- Data Center Operations
- Compute & Virtualization (VMware, Hyper-V)
- Storage Technologies (SAN/NAS)
- Backup & Recovery Solutions
- Windows & Linux Server Administration
- Network Infrastructure Fundamentals
- Experience managing:
- Incident Management
- Problem Management
- Change Management
- Production Support Operations
- Strong understanding of:
- Disaster Recovery (DR)
- Business Continuity
- Backup & Restore Processes
- RTO/RPO Concepts
- Operational Risk & Change Control
- Experience leading teams during major service-impacting incidents.
- Excellent stakeholder management and communication skills.
Good to Have
- Exposure to Hybrid Cloud environments (Azure/AWS).
- Infrastructure Automation experience (PowerShell, Ansible, Terraform, etc.).
- ITIL Foundation or equivalent certification.
- Experience with monitoring and observability platforms.
