- Ensure process excellence by adhering to designed processes and conducting process audits.
- Oversee and ensure the successful delivery of process improvement projects aimed at enhancing productivity and/or quality.
- Document processes and maintain control over changes.
- Ensure that process changes are aligned with organizational objectives and systems.
- Maintain high levels of data quality through analysis, review, and action planning in collaboration with stakeholders.
- Support the analysis of operational procedures, assisting in documentation, and proposing solutions.
- Apply project management practices in compliance with project methodologies to ensure controlled and structured implementations, as well as assisting in planning and executing project tasks.
- Strive for productivity increases through the automation and optimization of operational processes to ensure better quality.
Your impact: Ensure efficiency and effectiveness of organizational and business processes and drive continuous improvements. Your success in this role will hinge upon the quality of your communication, your adeptness in keeping internal personnel (including Executive Leadership) informed of status updates and upcoming actions, your sound judgement and decision-making abilities under pressure, and your capacity for effective leadership.
About you: 5-6 years of quality management experience in designing, reviewing, documenting, and managing process excellence functions, including process analysis, project management, documentation support, and reporting to the Service Quality Assurance nominated member. Lean Six Sigma Black Belt certification preferred.
Must have: ( Requirements)
- Proficiency in process improvement methodologies with a track record of implementing processes across various organizational functions.
- Familiarity with emerging technologies such as AI, ML, RPA, and predictive analysis.
- Exceptional problem-solving and analytical skills.
- Demonstrated ability to build and manage relationships effectively.
- Strong organizational skills, including the ability to manage multiple projects with competing demands for resources.
- Proficiency in process improvement and effective communication to stakeholders.
- Ability to communicate effectively with individuals at all levels of technical and management staff.
- Excellent English communication and presentation skills, both verbal and written.
- Capacity to thrive in a fast-paced team environment and a sense of urgency to resolve issues.
- Self-motivated with a proven track record in similar roles, demonstrating a strong drive to succeed and surpass goals.
Nice to have: (Additional desired qualities) Healthcare industry and services industry experience
