Job Family Descriptor
Define operational/business processes, Manage new initiatives/opportunities that may involve coordination between the sales channel and other organizations, such as Marketing, Product Management, IT, etc. Review current tools and processes being used and identify opportunities for automation of the processes by implementing necessary tools with the help of technology. Manage and co-ordinate the overall operation of the BU to support large complex bids with customers. Drive the collection and analysis of operational data, conduct MIS and convert data into value for customers and Internal teams in the areas of Monitoring and Reporting, Sales enablement, Support to Product management, Maturity of decision support offerings etc. Provide reviews and financial/non-financial performance reporting to enable the business to achieve its long term objectives, Minimize costs of operations for business. Keep tab on benchmarks / budgets and work towards cost reduction. Maximize operational efficiency around processes by driving continuous process improvement initiatives. Identify and highlight the operational issues related to customers, vendors (external as well as internal) and ensuring resolution. Responsibilities may include, but are not limited to, the following: Sales process activities of the business segment- Billing, Orders, Agreements, Bilaterals, swaps, Market Management etc. Ensuring on-time customer delivery through accurate and detailed operating plans. Conduct operations management activities such as business planning, operational plans, project management, communications, etc. for defined business segment.
Broad outline of the Role
Lead and drive team to provide support to sales teams for commercial analysis and deal preparation through interfacing with product and sales teams to ensure providing efficient and timely support for deals, Provide support on bid proposal creation and submission.Review customized reports that go to senior management and other stakeholders periodically like normalized revenue, credit note etc. and create reports on request like customer analytics, variance analysis, product analysis etc. May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Business Operations/ Commercial Operations. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. May provide first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff.Work is performed with minimal direction and reviewed by senior management. Provides resolutions to a diverse range of complex problems Education: Graduate (B.Tech or Engineer in Telecommunications preferred) Experience: 4 - 8 years
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team
Size and Scope of Role - Other parameters
Minimum qualification & experience
Knowledge / Skills
Tata Communications Transformation Services (TCTS), a 100% subsidiary of Tata Communications Ltd, provides business transformation, managed network operations, network outsourcing, and consultancy services to telecommunication companies around the world. TCTS delivers operational efficiency, cost transformation and revenue acceleration solutions for all the stages of the carrier process lifecycle including but not limited to network engineering and design, implementation and operations functions.
TCTS leverages the market expertise of Tata group's global telecom operation capabilities and globally established IT, process and consulting skills. It carries the rich traditions and business ethics of the Tata companies.