Managed Services ILS Assistant Manager

5-7 years
2 months ago 9 Applied
Job Description

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

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Position reports to:

Manager / Associate Director / Director

Position purpose:

Insight Led Sales - Team Leader

Key Accountabilities

Role Descriptors

Measurable /KPI's

Client

Have a customer first approach

Building positive working level client relationships

Understand Service Line offerings

Enhance firm and personal brand value

Negotiation and objection handling skills

Successful completion of client engagement deliverables in line with project plan.

Ensure supervision of a minimum hours clocked on a client.

Working level client satisfaction

Reaching out to external C-Suite stakeholders

Quality

Quality of output and timeliness of delivery

Adhere to operational excellence norms

Achieve high level of chargeable utilisation of available time

Awareness of internal risk procedures

Understanding of latest technology trends

Become a subject matter expert (SME)

Strong bias for action

Perform on business / engagement specific KPI

Number of assigned tasks delivered on time and project plans adhered to

Display effective verbal and written communication skills

Overall performance of the cluster/territory/market/zone

People

Engagement reviews, completion of PDP. Feedback obtained and acted on throughout the year

Build collaborative relationships and have a team player approach

Proactively engage in cross-functional communication and sharing of information

Maintain and develop broader internal networks so that one is able to articulate in detail to (other parties) all service offerings of one's own department

Need to be technically sound in relevant areas

Effectively manage a team of 4/5 members

Engagement Review Feedback. Minimal review comments. To be done in a timely manner

Timely completion of self-appraisals

Buddy to new joiners

Participate in nominated trainings and achieve the desired hours as prescribed by the firm's policy - Annual & Triennial CPE completion

Independently conduct product/process trainings

Manage team performance thereby ensuring achievement of targets for cluster/territory/market/zone

Financial Strength

Develop transparency towards deadlines and client expectations.

Operational efficiency

Adhering to the project plan

Timesheet - Maximum of 3 defaults

Work progressively and ensuring chargeability 85%

Achieving monthly/quarterly/annual revenue targets

Updating the CRM

Public Trust

Suggest solutions to enable the firm to emerge as a leader

Strengthen KPMG's reputation in the public eye

Have connects with the KPMG Alumni network

Read articles and keep up to date with the latest trends in technology/telecom/financial services/SaaS solutions


Equal employment opportunity information


KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

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