Overall 6 – 10 years Experience in Server Management Administration (Linux).
Experience in Server (physical/VM) installation, maintenance & decommissioning.
Profound Linux OS operations experience.
Knowledge in hypervisor operations (XEN and VMware).
To have good knowledge in LVM, DNS, LDAP and IPTables.
To have good troubleshooting skills in server down situation.
Knowledge in physical server management.
Additionally, associate level knowledge in at least one public cloud landscape (AWS, Azure, GCP).
Basic knowledge in automation tools and (e.g. chef) and scripting (e.g. bash, Perl)
Additionally, knowledge/experience in using GitHub and Jira would be beneficial.
Any experience in monitoring with Prometheus on docker setup and/or ELK stack would be beneficial (not mandatory)
Any knowledge for central infrastructure services is recommended and highly beneficial (Security Groups/RPM/Rsync/Mail/Active Directory/Chef automation/Nagios/repository management/Monitoring)
Able to provide knowledge transfer from certain technology areas towards 2nd level technical support.
Roles & Responsibilities
Deliver 3rd level technical support in compliance with customer SLAs
Daily Compute operations (Events/Incidents/SR/CR/RCA ..) following ITIL processes
Server installation, maintenance, monitoring, decommission and special configurations beyond automated tasks
Storage Operations based on netapp-nfs
Package/repository management and OS image maintenance
Patch Management using BladeLogic Automation
Server related Monitoring/Alert configuration and rollouts
Performance tests and analysis
Root Cause Analysis for customer incidents
Service/Task documentation, testing, quality management and knowledge transfer
assist 2nd level technical support in complex tasks
willingness to participate in an OnCall setup which may include weekends or public holidays if required by the project
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For any questions related to Job Description, you may connect with below specified contact from Recruiting.
Recruiter Name:Antonette Nirisha
Recruiter Email ID:[Confidential Information]
NTT DATA Business Solutions is a fast-growing international IT company and one of the world's leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.
