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Responsible for providing high end Technical & Project based support & consultation for Microsoft 365 Cloud services.
Will be responsible to provide technical support to partners over the call (Inbound & Outbound), email or chat.
Handle Tier 2 issues related to Microsoft 365 services.
Help Tier 1 resources to address the Microsoft 365 related issues.
Troubleshooting the advanced Microsoft 365 issues and performing call backs ensuring issues are resolved in the defined SLA & appropriate solution is provided to the customer.
Resolving any global, cross-functional or work-team issues.
Defining key management routines and governance strategy to ensure effective business process execution.
Reporting and trending on the effectiveness of the solutions and standards.
Initiate improvements in tools, requirements gathering, processes, and people responsible for investigating causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the Microsoft 365 related tickets.
Understanding Microsoft 365 support priorities and objectives and taking an active role in accomplishing them.
Should be able to use & provide advanced tools for Microsoft 365 issues diagnosis & troubleshooting.
Responsible for handling individual projects related to new implementations, improvisations or migrations to Office365 from multiple source platforms.
Bachelor Of Technology (B.Tech/B.E)
Galleon Consultants is a headhunter focusing on Executive Search and Recruitment Services in INDIA.
With a distinctive blend of outsourcing and consulting services across INDIA we partner with clients across multiple sectors to attract, engage and retain world class talent
At the heart of our company is an absolute commitment to ethical standards and integrity; with clients, candidates and colleagues – all of whom have huge amounts of local knowledge and experience and, above all, a real enthusiasm for what they do.
This absolute dedication to excellence is the foundation of our unique client and candidate charter which, in turn, has meant that over 70% of our business now comes recommended to us by happy clients and candidates.
Job ID: 126054429
