Leader - Building Advisor & EPMS services

10-15 years
a month ago 1 Applied
Job Description

Manage the teams providing services for Digital Energy customers and country teams, including:

  • Building Advisor
  • EPMS
  • 24/7 remote support

Location : to be based at Bangalore , Hybrid working .

Activities include:

Stakeholder management: Across countries, category management, account teams, LOB, external customers

Team management: Ensure team is motivated, trained and equipped to effectively deliver the services, with adequate coverage.

Tools and processes: Track and drive continuous improvement in both quality and efficiency, including ongoing development of tools, processes, training materials.

Main KPIs:

  • Customer satisfaction (internal and external)
  • Service, deployment and internal KPIs met quality, efficiency, utilization and cost recovery
  • Staff satisfaction, retention, and skill level
  • Continuous improvement

Education: Bachelors /Masters degree in one of the related discipline. (e.g. Mechanical, Electrical, Electronic, Information Technology or Computer Science)

Diploma /Degree in Management will be an added advantage.

Work Experience

  • Person with proven track record in customer services
  • Go getter, Evidence of innovative thinking, ability to take risks.
  • Experience in building services. This could include HVAC, BMS, Electrical engineering, service, fault finding or commissioning. Fair understanding of other domains /Technologies within Schneider Electric (UPS , LV, MV , Drives etc..) will be an added advantage
  • Setting and tracking KPIs, performing analysis of results and identifying opportunities for improvement
  • Identifying and implementing improvement projects
  • Experience in communicating in a global environment, experience in communicating technical concepts to internal or external customers, both verbally and in writing
  • 10 to 15 years of Experience would be ideal.

Qualifications

Manage the teams providing services for Digital Energy customers and country teams, including:

  • Building Advisor
  • EPMS
  • 24/7 remote support

Location : to be based at Bangalore , Hybrid working .

Activities include:

Stakeholder management: Across countries, category management, account teams, LOB, external customers

Team management: Ensure team is motivated, trained and equipped to effectively deliver the services, with adequate coverage.

Tools and processes: Track and drive continuous improvement in both quality and efficiency, including ongoing development of tools, processes, training materials.

Main KPIs:

  • Customer satisfaction (internal and external)
  • Service, deployment and internal KPIs met quality, efficiency, utilization and cost recovery
  • Staff satisfaction, retention, and skill level
  • Continuous improvement

Education: Bachelors /Masters degree in one of the related discipline. (e.g. Mechanical, Electrical, Electronic, Information Technology or Computer Science)

Diploma /Degree in Management will be an added advantage.

Work Experience

  • Person with proven track record in customer services
  • Go getter, Evidence of innovative thinking, ability to take risks.
  • Experience in building services. This could include HVAC, BMS, Electrical engineering, service, fault finding or commissioning. Fair understanding of other domains /Technologies within Schneider Electric (UPS , LV, MV , Drives etc..) will be an added advantage
  • Setting and tracking KPIs, performing analysis of results and identifying opportunities for improvement
  • Identifying and implementing improvement projects
  • Experience in communicating in a global environment, experience in communicating technical concepts to internal or external customers, both verbally and in writing
  • 10 to 15 years of Experience would be ideal.

Schedule: Full-time

Req: 008SLG

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