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Lead Technical Writer

Freshworks

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6-8 Years
a month ago
47 Viewed
4 Applied

Job Description

Job Description

Job Description

We are looking for seasoned technical writers with a passion for crafting clear and concise content to join our ranks.

Responsibilities include:

  • Product Documentation:Develop and maintain comprehensive product documentation, including user guides, onboarding guides, migration guides, online and inline help, and release notes.
  • Developer Documentation:Produce thorough and accurate API documentation to assist developers in integrating and leveraging our APIs effectively.
  • UX Writing and Content Design:Write clear and concise microcopy to enhance and streamline our user experience, including labels, tooltips, and error messages.
  • Standardization:Propose, build, and document writing standards that help quickly onboard future technical writing team members.
  • Process Management:Define and maintain documentation processes that align with our software release life cycle involving multiple stakeholders: product management, engineering, product marketing, and others.

Qualifications

  • 6-8 years of experience as a Technical Writer in the software industry.
  • Strong understanding of SaaS. Understanding of the CRMdomain is a plus.
  • Proficiency with collaboration tools, version control systems, and documentation platforms.
  • Familiarity with industry-standard style guides and conventions, such as Microsoft Manual of Style for Technical Publications (MSTP) and Google Developer Documentation Style Guide.
  • Attention to detail and the ability to work independently.

Additional Information

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that&#8217&#x3B;s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.

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