Lead - ServiceMax

About Birlasoft:

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

About the Job: A Technical Lead with experience in Salesforce ServiceMax with external systems by using webservices (SOAP API, REST API) etc.

Title : ServiceMax Lead

Multiple Job Location:Noida/Pune/Mumbai/Chennai/Hyderabad/Bangalore

Background : Bachelor's degree

Responsibilities:

• Deliver full lifecycle Salesforce implementations from inception to roll-out with the ability to lead and manage developers (internal, partner, and clients) while being ready to roll-up your sleeves and be hands on when necessary.
• Work with client business users and IT executives to identify and define the business & technical solution architectures to fulfill the client's business needs.
• Support clients with Integrations using common middleware tools and standard SFDC components.
• Drives Salesforce/ServiceMax enhancements to ServiceMax Methodology, Process, and Product
• Integration experience with Salesforce.com components including but not limited to API's, APEX Web Services, Apex Call Outs, outbound messaging, SSO, and data loaders.
• Familiar with common middleware applications such as Cast Iron, Web Methods, and Informatica
• Support clients and internal consultants with master data management best practices
• Develop documentation (Business Requirements, Solution Design Documentation, Technical Design Documentation, Support Documentation, Architecture Diagrams)
• Translate complex technical issues into terms that can be understood by business users and Executive Sponsor
• Balance and prioritize multiple concurrent projects with minimal input from management.
• Estimate technical project components taking client infrastructure and project methodology into account.
• Ability to document client requirements and translate solutions for the requirements, leveraging both configuration, customization, and integration as required to meet the client requirements.
• Proven experience in overseeing the direction, development, and implementation of SFDC CRM software solutions.

Requirement

8-10 years of experience as a Salesforce Technical lead or Architect will be responsible for integrating SFDC Salesforce ServiceMax with external systems by using webservices (SOAP API, REST API) etc., defining business requirements, solution architecture, and assisting with organizing the implementation. The Technical Architect may also act as a Subject Matter Expert providing customization, development, and integration support for ServiceMax Projects. Requires a driven individual who has worked as Solution Architect, Technical Lead, or Senior Developer.