LEAD- SERVICE NOW

Job Title: ASSOC MGR SOFTWARE DEVELOPMENT II-INDIA

Location: Bengaluru/Noida

Experience: 10-12 yrs

Job Description:

As a ServiceNow Lead Dev, your primary responsibility is to solution, develop, and implement effective ServiceNow solutions that align with business objectives and meet the needs of the organization. You will work closely with stakeholders, including business leaders, process owners, and development teams, to analyze requirements, design technical solutions, and oversee the implementation and configuration of the ServiceNow platform. Your expertise in ServiceNow's capabilities and best practices will enable you to develop a scalable and sustainable solutions that enhance productivity, streamline processes, and improve overall service management.

Responsibilities:

Work with stakeholders to convert business needs into ServiceNow technical solutions.

Design and implement scalable, performant, secure, and maintainable ServiceNow solutions.

Provide technical leadership and guidance to development teams, ensuring adherence to best practices and standards.

Collaborate with cross-functional teams, including developers, administrators, and business analysts, to drive successful implementations.

Mentor Developers and provide technical guidance and support as needed.

Conduct code reviews, troubleshoot technical issues, and provide solutions and recommendations.

Identify opportunities for process improvements and automation within the ServiceNow platform.

Proactively propose innovative solutions and new features that drive business value.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 8+ Years of experience in ServiceNow Development with a focus on building custom applications, Integrations and workflows.
• In-depth knowledge of the ServiceNow platform, including Service Catalog, Incident Management, Problem Management, Change Management, and other ITSM modules.
• Proficiency in configuring and customizing the Service Order Manager module, including foundational data setup such as service catalog, categories, items, and request workflows.
• Proficiency in Flow Designer and Workflow implementation.
• Experience with ServiceNow integrations, REST/SOAP APIs, IntegrationHUB and data exchange mechanisms.
• Experience in integrating with messaging platforms like Kafka, AMQ, RabbitMQ.
• Strong understanding of ITIL processes and IT service management principles.
• Excellent problem-solving and analytical skills, with the ability to identify issues and propose effective solutions.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

Familiarity with agile development methodologies (Agile, SAFe)

Stay updated on emerging technologies and best practices in ServiceNow development and related technologies.

Excellent problem-solving skills and attention to detail.

Effective communication and collaboration skills, with the ability to work effectively in a team environment.

Familiarity with DevOps practices and tools.

Experience with CI/CD pipelines and automation tools.

Good-to-have Qualifications:

ServiceNow Certified Application Developer (CAD) certification.

Experience with other ServiceNow products such as IT Service Management (ITSM), Customer Service Management (CSM)

Essential Skills

Javascript, Business Rules, Server side scripting, Client side Scripting, Script Includes,service catalog, ServiceNow - IT Service Management (ITSM), XML & JSON data handling, Flow Designer, Work flows, ServiceNow Studio, Transformation MAP, IntegrationHUB, CMDB, Performance Tuning, Inbound E-mail Notification,

Desirable Skills

Service Order Management, Jelly Scripting, Scheduler, Messaging Integration (Kafka), Customer Service Management (CSM)