Lead Operations Representative

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for independently performing a variety of routine and non-routine support functions related to trade finance servicing by following established bank policies and procedures. Key responsibilities include processing trade transactions, performing follow-up tasks, providing middle office support, handling irregular cases, and ensuring compliance with internal policy and local regulatory requirements. Job expectations include proactively improving capabilities to drive operational excellence and support delivery of exceptional client service.

Responsibilities:

• Processes all functions of trade transactions and maintains a high quality of work by ensuring adherence with all procedures, practices, and service delivery standards
• Identifies and escalates suspicious transactions and ensures compliance with internal policy and local regulatory requirements
• Researches and analyzes all trade transactions that require specialized, sensitive, or exception handling that may require escalation
• Manages risk by ensuring transactions are handled efficiently and proactively, identifying and escalating potential risks
• Develops capabilities and competencies through self-study or participation in trainings on system enhancements

Skills:

• Attention to Detail
• Customer and Client Focus
• Adaptability
• Collaboration
• Prioritization
• Recording/Organizing Information
• Analytical Thinking
• Oral Communications