Lead Network Engineer

About Us

At Providence Global Center Hyderabad, we build and operate highly reliable, secure, and scalable enterprise network platforms that support missioncritical applications across onpremises and hybrid cloud environments. We are looking for a handson SDWAN / WAN Engineer to support and operate largescale enterprise WAN environments spanning campus, clinics, and hospital locations. This role focuses on daytoday SDWAN stability, BGPbased routing, incident response, lifecycle management, and automation, with exposure to multiple SDWAN platforms such as VMware VeloCloud, Cisco SDWAN (Viptela), Fortinet, Aruba/Silver Peak, or similar technologies.

Key Responsibilities

• Provide L2/L3 operational support for WAN and SDWAN services across geographically distributed sites using platforms such as VMware VeloCloud (preferred), Cisco SDWAN, Fortinet Secure SDWAN, Aruba EdgeConnect, or equivalent.
• Participate in OnCall rotation (including weekends/after hours as required) to restore WAN outages and critical connectivity incidents within SLA.
• Monitor WAN and SDWAN health using tools such as SolarWinds, VeloCloud Orchestrator, Cisco vManage, FortiManager/FortiAnalyzer, and act on performance, stability, and compliance issues.
• Own internet edge and sitetosite connectivity, ensuring redundancy using dual ISPs, HA designs, and optimal routing/path selection.
• Troubleshoot Layer3 WAN issues, including BGP peering, routing convergence, failover behavior, packet loss, latency, jitter, and path selection.
• Support SDWAN overlay and underlay troubleshooting, tunnel stability, and applicationaware routing policies.
• Drive DPMO and service reliability improvements by identifying recurring WAN defects and implementing preventive fixes.
• Execute WAN GetWell initiatives, including EOL/EOS router replacements and SDWAN edge refresh programs.
• Perform Cisco IOS upgrades, SDWAN edge software upgrades, and assist with WAN hardware lifecycle management.
• Plan and execute maintenance window activities, including WAN cutovers, SDWAN turnups, migrations, ISP transitions, and postchange validation.
• Create and follow Method of Procedure (MOP) documents and coordinate with ISPs, carriers, and field engineers.
• Ensure configuration standardization and compliance across WAN routers and SDWAN devices.
• Support incident, problem, and RCA processes, with clear documentation and stakeholder communication.
• Work closely with LAN, Wireless, Security, Voice, and Service Desk teams to ensure endtoend connectivity and application reachability.
• Support network segmentation and security integration, coordinating routing and trafficsteering with firewall and security teams.
• Identify opportunities to automate WAN and SDWAN operations using Python, Ansible, or similar tools.

What Would Your Day Look Like

• Review WAN/SDWAN health dashboards, ISP status, BGP adjacencies, and alerts at the start of the day.
• Handle incidents involving ISP failures, BGP instability, SDWAN tunnel drops, and application performance issues.
• Proactively monitor routing stability and failover/path optimization behavior.
• Work with ISPs, telcos, and site teams to resolve circuit and lastmile issues.
• Analyze recurring WAN defects and contribute to continuous improvement initiatives.
• Execute planned maintenance such as IOS upgrades, SDWAN edge upgrades, new site turnups, and router refreshes.
• Prepare and execute MOPbased changes, perform validations, and share postchange reports.
• Participate in OnCall support, providing timely restoration, updates, and RCAs.
• Develop or enhance automation scripts to reduce manual WAN/SDWAN operational effort.

Who Are We Looking For

• Bachelor's Degree (or equivalent) in Engineering / Technology.
• 6-9 years of enterprise networking experience, with:
• 6+ years of handson WAN / SDWAN operational experience
• Experience working on router lifecycle, refresh, or EOL/EOS activities
• 4+ years of BGPbased WAN routing experience
• Handson exposure to SDWAN platforms such as VMware VeloCloud (preferred), Cisco SDWAN (Viptela), Fortinet, Aruba/Silver Peak, or similar
• Strong understanding of WAN fundamentals: BGP, QoS, NAT, ACLs, IP SLA, ISP redundancy, and HA designs.
• Experience supporting large or distributed enterprise WAN environments.
• Comfortable troubleshooting routing, SDWAN overlay/underlay, ISP, and applicationpath issues.
• Proactive mindset with ability to identify recurring issues and improve reliability.
• Experience executing planned maintenance, software upgrades, and hardware refreshes.
• Disciplined approach to configuration standards and documentation.
• Willingness to participate in OnCall rotations.
• Exposure to automation using Python, Ansible, or similar tools is strongly preferred.