Lead - ITS

Job Description

Job Title: Lead - ITS

Internal Title- Software Asset Management (SAM) Lead

Reporting To: Associate Director - IT Services
Experience: As per market standards
Compensation: As per market standards
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Role Summary:
This is an Individual Contributor role responsible for managing end-to-end software asset lifecycle, ensuring license compliance, optimizing software usage, and driving cost efficiency across the organization.
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Key Responsibilities:
. Manage complete software lifecycle: procurement, allocation, revocation, and renewal of licenses
. Select appropriate licensing models, plans, and vendors based on business needs
. Handle licensing for key platforms including:
o Microsoft (O365, Azure, etc.)
o SaaS applications
o ManageEngine Tools & Products
o Modern Workplace tools (Microsoft ecosystem,
o VMware
o Ai Tools & other licensing (ChatGPT, Claude, GitHub, Adobe Etc..)
. Manage both perpetual and subscription-based licensing models
. Drive software asset consolidation across the organization
. Monitor and improve software utilization efficiency
. Track and ensure accuracy of software asset inventory
. Generate and analyze reports: Total Licenses vs Used vs Free
. Ensure compliance with licensing agreements and support audits
. Collaborate with procurement, IT, and finance teams for contract and renewal management
. Optimize license usage to reduce cost and eliminate redundancies
. Strong understanding of IT Service Mgmt Tool & CMDB
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Key Skills & Experience:
. Strong experience in Software Asset Management (SAM) / IT Asset Management (ITAM)
. Hands-on experience with license management, procurement lifecycle, and vendor management
. Deep understanding of licensing models (perpetual vs subscription, SaaS licensing)
. Experience managing enterprise tools and licensing (Microsoft, VMware, ManageEngine, etc.)
. Strong analytical and reporting skills (license utilization, compliance tracking)
. Ability to work independently as a lead and manage stakeholders
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Certifications (Preferred):
. CSAM (Certified Software Asset Manager)
. ITIL Foundation
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Key KPIs / Success Metrics:
. Software utilization efficiency
. Accuracy of software asset inventory
. License compliance rate
. Effective reporting: Total vs Used vs Available licenses
. Cost optimization through license consolidation and reuse

Mandatory Competencies