FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions.
Job Description
Value Proposition
Be at the Forefront of Database Patch management: Ensuring databases are timely patched without errors and secured as per patching and remediation timelines.
Job Details
Position Title: Lead Infrastructure Engineer
Career Level: P3
Job Category: Manager
Role Type: Hybrid
Job Location: Bangalore
Impact
About the Team:
The Database Patch Engineer is responsible for planning, coordinating, testing, and applying patches and updates to database engineered systems to ensure security, stability, and compliance with cyber security standards. The ideal candidate will be a Subject Matter Expert with strong expertise in Exadata Cloud@Customer (ExaCC) patching, OCI patch automation, Oracle RAC patching. Exposure to LCM Fleet operations for patching with OEM would be considered a strong plus. This role requires strong technical expertise in planning and executing patching cycles across ExaCC databases and infrastructure. Role will require managing and applying security patches, PSU/CPU updates, and critical fixes across Oracle environments while ensuring uptime, performance, and compliance with organizational standards.
Key Deliverables (Duties And Responsibilities)
- Manage and execute ExaCC patching lifecycle (compute nodes, DomU VMs, Grid Infrastructure and Databases).
- Plan, schedule and execute OCI patching cycles across ExaCC infrastructure and DomU OS images, compute OS instances.
- Experienced with OCI console, CLI and Rest APIs to apply, rollback and monitor patches.
- Automate patching workflows using Terraform, Ansible.
- Manage Oracle RAC (Real Application Clusters) patching including GRID and RDBMS, both in-place and out-of-place patch ensuring high availability.
- Integrate and manage patching operations using LCM Fleet operations with OEM that includes gold image creation and deployment.
- Database patching in RAC and Data Guard enabled
- Administer and troubleshoot Oracle ASM (Automatic Storage Management).
- Plan, schedule, and execute quarterly PSU/CPU, Third-Party and one-off patches with minimal downtime.
- Perform patch impact assessments, risk evaluations, and rollback strategies.
- Collaborate with infrastructure, application, and cyber security teams to coordinate patch cycles.
- Maintain documentation of patching procedures, schedules, and standards.
- Troubleshoot patch-related issues, database failures, and post-patch anomalies and provide RCA with remediation.
- Drive process improvements to reduce downtime, manual errors, and patching cycle times.
- Strong understanding of investigation and remediation techniques for non-patch related vulnerabilities.
Skills and Qualification (Functional and Technical Skills)
- Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
- 7+ years of hands-on experience with Exadata/ExaCC environments and Oracle Database patching.
- Knowledge of Linux OS patching in Exadata/OCI environments.
- Hands-on experience with Oracle RAC patching, GRID Infrastructure patching.
- Solid understanding of Oracle Exadata ExaCC patching and administration.
- Experience with backup and Rollback strategies for ExaCC Infrastructure and DB patching.
- Strong troubleshooting and problem-solving skills in complex Oracle environments.
- Strong scripting skills (Shell/ Ansible / Terraform) for patch automation.
- Familiarity with ITIL processes (Change/Incident/Problem Management) for ITSM compliance
- Excellent documentation and communication skills.
- Strong expertise in OCI patching automation (OCI CLI/API, OS Image updates, DomU patching, Grid and Database patching).
Preferred Qualifications
- Oracle Certified Professional (OCP) or Oracle Exadata Management/OCI Architect equivalent certification.
- Exposure to cloud-based Oracle solutions (OCI).
- Experience with LCM Fleet maintenance with OEM.
- Patch management for OMS and OEM agents.
- Experience in large-scale, high-availability, mission-critical environments.
- Strong security awareness in patching and vulnerability compliance.
- Familiarity with vulnerability scanning and reporting tools Qualys and Brinqa.
Relationships & Collaboration
- Ensure great Partnership with IT counterparts (India as well as US associates).
- Be available for team connects if any.
- Flexible to adjust work scheduled including evening, weekend as per Org need.
- Collaborate with Business wherever necessary.
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle. 
