Job Description
- Creating process journeys & getting the flows implemented in Service portal basis
- Enhancing & Reducing interaction per customer at category
- Interaction reduction across network & Non-Network categories
- New product launch & corresponding journey to be created & implemented
- Churn reduction for FWA customers
- Coordinating with the cross functional team Network / HDO for complaint resolution & process enrichment
problem solving, Customer orientation, Data analytics, Collaborative approach, Customer obsession, Customer experience, Journey creation & enhancement
