8-9 years
9 Applied
Job Description

Role Responsibilities

The Corporate and Institutional Banking Channels Technology team within the Corporate and Institutional of Standard Chartered Bank is responsible for our digital customer experiences and interactions.
The team delivers the core customer facing channels and distribution platform across all SCB business pillars and own / operate key customer data and process management platforms covering customer reference data, relationship management, analytics, marketing, research, on-boarding, and due diligence / transaction monitoring. The team is at the heart of SCB&rsquos journey to improve our customer experience and increase the value derived from our interactions and data.
The business analyst role has been created to support the flagship and innovative Channels platform - Straight2Bank.
A business analyst (BA) is responsible for identifying the actions required to improve the operation of business systems (process and IT). The BA has ownership for understanding the business needs, identifying business solutions and validating the pros and cons of business and technical solution options and design. Directed by the Programme Manager, the BA owns the given issue from requirements definition through to successful delivery.

BAs are responsible for defining scope, analysing and developing process, data and analytical models, eliciting and documenting requirements, identifying solutions and verifying that they meet requirements and supporting development activities.

Work with the business users and capture business requirements accurately, comprehensively and without ambiguity, facilitate traceability and in harmony with existing Straight2Bank Pay functionalities.
Requirements Analysis and Design Definition

  • Needs to have a good "eye-for-detail' and describe the tasks used to organize requirements, specify and model requirements and designs, validate and verify information, identify solution options, and estimate the potential value that could be realized.

  • Solution Evaluation: Should be able to describe the tasks used to assess the performance of and value delivered by a solution and to recommend improvements on increasing values in the functions.

  • Hands-on experience in requirements life cycle management in banking and financial domain. Should be able to manage requirements from inception to implementation.

  • Well-versed in elicitation and multi-team collaboration at global level. Highly skilled in defining the scope as well as describing the tasks related to the scope.

  • Strategy Analysis and Stakeholder Management - Candidate to posses skills to identify the business needs, address those needs, and align the change strategy with the Bank.

  • Involve in high level technical design / implementation discussions and contribute.

  • Assist development, testing and support teams by providing them business focus and ensure issues are thoroughly analysed and taken to closure.

Strategic Planning

  • Communicate the vision, scope and business case for the project as defined by the project manager and signed off by all stakeholders.

  • The BA should be able to link the business case and strategy to their subsequent business analysis and design deliverables.

  • Ensure solutions are aligned with meeting the Bank&rsquos strategic goals and architectural vision, or gain explicit approval for non-compliance.

  • Provide support to the project manager to ensure engagement with stakeholders to track and deliver benefits.


  • Produce the business requirements document ensuring all requirements (functional and non-functional) are unambiguous, feasible, traceable and solution-free.

  • Where business process re-engineering is required, develop current and to-be process and data models.

  • Produce the functional specification for the development team, using standard tools (JIRA) and techniques e.g use cases, flow diagrams, logical data model.

  • Ensure stakeholder engagement throughout the lifecycle of the project by using effective and targeted communications.

Continuous Improvement of BA standards

  • Be aware of and follow Markets Business Analysis practices and processes. Evaluate them and contribute to making them more robust and effective.

People and Talent

  • Bring drive, energy and enthusiasm to any particular initiative, inspiring others to continually perform at the best.


  • Good knowledge on the SDLC and object-oriented architectural concepts.

  • Basic SQL knowledge to query data base and familiarity with Oracle DB concepts.


  • Electronic Banking encompassing interactive and file-based (bulk) channels.

  • Banking Operations and Processes, Industry Practices for Cash Management.

  • Preferably 8-9 years of IT experience and At-least 4 + years of business analysis experience.

  • Knowledge on payments, collections, direct debits, bulk file processing and transaction banking.

  • Experience in industry standard file formats such as SWIFT (1XX, 2XX, 9XX) messages, ISOXML 20022, EDIFACT, PAYMUL, CREMUL, BAI, etc.

Risk Management

  • Ensure appropriate business analysis / project management frameworks are adopted in a sensible and proportionate way.

Regulatory and Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment].

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

  • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Our Ideal Candidate

  • Bachelors / Masters in from Information Technology, Engineering or Business Administration.

  • 7 - 8 years in the financial services banking industry.

  • End to end working knowledge in Transaction Banking / Channels areas.

  • Experience in working in intercultural teams.

  • Excellent communications and interpersonal skills, including facilitation techniques.

  • A motivated individual with a great sense of responsibility.

  • A work ethic of dependability through punctuality, flexibility, and adaptability to perform as an efficient, detail oriented team player.

  • Documentation and technical authorship.

  • Ability to think and act strategically across a wide range of business situations.

  • Naturally and effectively consult fully with business management.

  • Holistic and incremental change skills.

  • Ability to use an appropriate range of analysis and modelling techniques.

  • Analytic, problem-solving and decision-making skills.

  • Familiar with formal development methodologies and testing processes.

  • Technical and design concepts around web-based applications.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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Standard Chartered plc is a multinational bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Asia, Africa, and the Middle East.

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