L3 Support Engineer

8-12 Years

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Job Description

ONLY MUMBAI Candidates Apply!
Bachelor's degree in engineering, Computer Science, or a related field.
8-12 years of hands-on IT management experience.
Excellent communication (9/10)
Strong expertise in Mac and Windows systems administration.
Experience in Office 365 administration, network security, IT infrastructure, and IT governance.
Proficiency in endpoint security, remote management, and enterprise wireless network management.
Hands-on experience with video conferencing tools (Zoom, MS Teams, Google Meet, etc.).
Knowledge of ITIL frameworks and experience with ITSM tools (ServiceNow, Freshdesk, Atera, etc.).
Proven troubleshooting and problem-solving skills across IT infrastructure, networking, and security.
Strong understanding of compliance frameworks (ISO 27001, GDPR, SOC 2, HIPAA, etc.).
Excellent communication, presentation, and analytical skills.
Ability to work independently and manage IT operations effectively.