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L1 Technical Support Engineer

AlifCloud IT Consulting Pvt. Ltd.

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0-2 Years
a month ago
265 Viewed
77 Applied

Job Description

About Us:

We at Alif, are passionate about delivering exceptional, white-labelled services to enhance the security and efficiency of organizations. Our journey began with a focus on minimizing downtime and maximizing failovers, as we empathetically stepped into the shoes of our partners, looking at things from their perspective rather than solely through the lens of customers.

At ALIF, we are here to support Managed Service Providers (MSPs) whenever they require resources for short-term or project-based needs. In the rapidly growing IT industry, MSP-CSP partners often face challenges in obtaining their fair share due to the substantial investments required for technical resources, round-the-clock managed services, and comprehensive support.

ALIF seamlessly integrates into their operations, effectively alleviating the burden of hiring new staff while eliminating regional, communication, and cultural barriers.

Why Alif -:

  • Save your travel time 100% remote.
  • Un-Capped Incentives on additional projects using the same time saved on travel.
  • A place where learning never ends, your ideas are accepted, and you get full support for R&D on the latest technologies available.

Responsibilities:

  • Customer Support:
  • Provide first-level technical support to clients via phone, email, or chat.
  • Assist users in resolving hardware and software-related issues.
  • Ticket Management:
  • Log, track, and manage support tickets to ensure timely resolution.
  • Prioritize and escalate issues as needed.
  • Documentation:
  • Maintain accurate and up-to-date documentation of support processes and solutions.
  • Remote Assistance:
  • Offer remote assistance to clients for problem resolution.
  • Utilize remote desktop tools to troubleshoot issues.
  • Communication:
  • Communicate effectively with clients to gather information and provide status updates.
  • Collaborate with team members for complex issue resolution.
  • Basic Network Support:
  • Provide basic assistance with network connectivity and configuration.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Strong passion for technology and a desire to pursue a career in IT support.
  • Excellent communication skills, both verbal and written.
  • Basic understanding of computer hardware, operating systems, and common software applications.
  • Eagerness to learn and adapt to new technologies.
  • Customer-focused attitude with a commitment to providing excellent service.

Benefits:

  • Opportunity to bridge the gap between between technology and business, contributing to the seamless integration of technical solutions.
  • Work in a collaborative and supportive team environment that values open communication and mutual support.
  • Professional development and learning opportunities.

Shift Timing: Rotational

Working days: 5

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Last Updated: 10-05-2024 11:42:12 AM
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