Maintain and enhance overall relationships with assigned clients, focusing on increasing adoption, ensuring retention, and maximizing satisfaction.
Develop, prepare, and nurture customers for account growth.
Guide clients from the sales closure stage through onboarding, training, and ongoing support.
Identify and develop opportunities for upselling.
Advocate for customer needs and issues across departments.
Manage account escalations and program initiatives effectively.
Qualifications:
Over 2 years of experience in Customer Success/Key Accounts Manager or a related role with a proven track record of increasing customer satisfaction, adoption, and retention.
Experience in training and education is highly desirable.
Comfortable working with clients of all sizes.
Excellent written and verbal communication skills.
Detail-oriented and analytical mindset.
Strong team player with the ability to work independently.
Thrive in a multitasking environment and can adjust priorities swiftly.
Requirements:
Self-motivated: Driven to excel without needing external pressure.
Eager to learn, adapt, and continuously improve your work; seek out and utilize help effectively.
Customer-focused: Committed to helping and serving customers to ensure their success translates to your success.
About the Institute of Product Leadership: Founded in 2012, the Institute of Product Leadership (IPL) is essentially a growth incubator that aims to accelerate the career paths of working professionals chosen based on the outstanding potential for innovation and leadership. The institute offers accredited (on-campus) and certification programs (off-campus) across its global campus in Bangalore, Pune & Houston which are designed to combine real-world insights with cutting-edge frameworks with a unique experiential pedagogy of "Learning by Doing" in the focused areas of Product, Design, Strategy, Leadership and Applied Data Science. We are on a mission to create 10,000 product and tech leaders in 5 years!
Yes, we are absolutely serious and we cant do it without your help. We need thoughtful, talented, driven and multi-faceted people who love the challenge of owning the outcomes in their role.
