Key Account Manager

About Visit Health

Visit Health is a next-generation health-tech platform, founded in 2016 by BITS Pilani alumni, with a vision to make healthcare accessible, affordable, and preventive. From telemedicine roots, Visit has transformed into a comprehensive wellness ecosystem connecting millions of users with insurers, doctors, and diagnostic partners across India.

We offer services ranging from cashless OPD care, personalized wellness programs, EAP support, to preventive screeningsserving over 5 million users and 2,500+ corporate clients.

As an Associate / Senior Associate - Key Account Manager you will be responsible for building and maintaining strong client relationships, driving business growth through cross-selling, ensuring timely service delivery, managing client escalations, coordinating stakeholder review meetings, and collaborating with internal teams to achieve consistent process excellence. Also responsible for overseeing MIS reporting, meeting service TATs, and delivering personalized support to high-value clients.

Responsibilities

• Building long term relationship with key clients.
• Increasing existing volumes by interacting regularly with client's and also helping the sales team by cross selling and upselling the service or product
• Monitoring all the set SLA's by periodical reviews with different stakeholders
• Act as point of contact for complaints or grievance management
• Ensuring the medical appointments scheduling within TAT of 4 hours
• Arranging monthly/weekly review calls with the Insurer
• Collaborating closely with other departments (like Call Centre, QC Team, Billing Team, other location Branches) to build strategies
• Ensuring regular MIS flow to the Insurer as per the required format and data make sure the medical reports TAT targets are met month on month.
• Escort the HNI customers for their medical check-up as and if required

Qualifications

• Bachelor's degree or equivalent experience in Business
• 3+ years of relevant work experience
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Excellent written and verbal communication skills

Interested candidates can share their resumes to [Confidential Information]

Thank You!!