Job Description
Mail:- [Confidential Information]
account manager (KAM) job description focuses on managing and nurturing relationships with a company's most important, high-value clients to ensure long-term satisfaction and profitability. Responsibilities include acting as the main point of contact, understanding client needs, identifying opportunities for growth, resolving issues, coordinating with internal teams to ensure service delivery, and developing strategies to meet client goals.
Key responsibilities
Client relationship management: Build and maintain strong, long-term relationships with key clients, acting as their trusted advisor and single point of contact.
Strategic planning: Develop and execute strategies to meet client needs and business objectives, identify opportunities for upselling and cross-selling, and grow the account's profitability.
Needs assessment: Deeply understand the client's business, industry, and goals to proactively identify challenges and propose solutions that benefit both the client and the company.
Issue resolution: Act as the primary liaison to address and resolve client complaints, queries, and issues in a timely manner.
Internal coordination: Collaborate with internal teams like sales, marketing, product, and support to ensure client needs are met and the correct products and services are delivered on time.
Data and reporting: Monitor key account performance, maintain client data in CRM systems, and compile reports for management.
Negotiation: Lead sales negotiations with key clients, often at a senior or C-level, to close deals and secure long-term contracts.
Required skills and qualifications
Strong communication, negotiation, and interpersonal skills.
Ability to build trust and rapport with high-level clients.
Strategic thinking and analytical skills.
Proficiency with CRM systems and data analysis.
Experience in sales, account management, or a related field.
Ability to work collaborativ
