Job Description
Looking for a Key Account Manager (B2B) with Excellent Communication Skills and prior experience in selling or managing clients for SaaS products / Tech Sales.
Key Responsibilities
- Own account P&L outcomes including Revenue Expansion, Retention, Gross Margins, NRR and CSAT scores
- Build multithreaded relationships across CXO, Product, Compliance and Procurement teams
- Drive platform adoption by shaping customer success plans, product usage KPIs and quarterly business reviews (QBRs)
- Identify and execute upsell and cross-sell opportunities across product lines to expand customer footprint
- Lead contract renewals, commercials and negotiations with a solutions-first mindset
- Manage risks proactively (churn risk, adoption gaps, budget constraints, competitive threats) with clear mitigation plans
- Maintain accurate forecast hygiene, account plans and stakeholder mappings in CRM
- Champion account governance and escalation resolution to ensure high-quality delivery and service experience
Skills & Competencies
- Strong enterprise account management and SaaS upsell experience
- Commercial ownership & contract negotiation excellence
- Customer-centric problem solving & strategic account planning
- High stakeholder management maturity (multi-country/global exposure preferred)
- Excellent storytelling & data-driven business impact articulation
Must Have
- 4-6+ years of experience managing existing business in SaaS/HCM/FinTech/Enterprise platforms
- Proven track record of driving NRR (120%+ preferred) within assigned accounts
- Experience leading renewals, upsells and enterprise commercials
- Ability to build deep customer trust and long-term strategic relevance
- Strong fluency in business metrics, product adoption modeling, and value realization frameworks
- Hands-on experience with account management CRMs like Salesforce, Zoho, HubSpot, and similar
- Ability to manage clients independently with minimum supervision
Benefits Of Joining Us
- Ability to join a small and growing team, and work with some of the coolest people you've ever met.
- Opportunity to make an impact and leave your mark on this organization
- Competitive compensation, with the ability to shape your own career trajectory
- Go the extra mile with Learning and Development
