About the Role
EVM is looking for a highly organized and execution-focused Assistant Key Account Manager – Marketplaces to support the growth and day-to-day management of our business across Amazon, Flipkart, Swiggy Instamart, and other online platforms.
This role is ideal for someone who has hands-on experience in marketplace operations, listings, pricing updates, order coordination, inventory tracking, reporting, and internal follow-ups. The person will work closely with the Key Account Manager and support marketplace execution, ensuring that product listings, POs, stock readiness, campaigns, pricing updates, and operational requirements are completed on time.
The role requires strong coordination skills, excellent follow-up ability, comfort with Excel/Google Sheets, and a practical understanding of marketplace operations.
Key Responsibilities
1. Marketplace Operations Support
- Support day-to-day operations across Amazon, Flipkart, Swiggy Instamart, and other marketplaces.
- Assist in product listing, catalog updates, pricing changes, offer updates, and content coordination.
- Track marketplace-wise product availability, live listings, suppressed listings, pricing errors, and stock-out issues.
- Coordinate with internal catalog, marketing, warehouse, finance, and sales teams for timely execution.
- Ensure marketplace requirements are completed within defined timelines.
2. PO and Order Coordination
- Support the Key Account Manager in tracking marketplace POs, pending POs, replenishment requirements, and dispatch timelines.
- Coordinate with warehouse and supply chain teams to ensure timely dispatch against marketplace POs.
- Maintain records of PO status, fill rates, pending quantities, stock availability, and dispatch updates.
- Highlight delays, short supplies, stock gaps, and operational issues to the Key Account Manager.
- Follow up internally to ensure marketplace orders and requirements are not delayed.
3. Inventory and Stock Monitoring
- Track marketplace-wise stock availability and identify potential stock-out situations.
- Coordinate with warehouse and supply chain teams to ensure stock readiness for upcoming campaigns, events, and PO opportunities.
- Maintain SKU-wise inventory reports for Amazon, Flipkart, Swiggy Instamart, and other platforms.
- Share regular alerts for fast-moving, slow-moving, and low-stock SKUs.
- Assist in planning stock requirements for marketplace events and promotions.
4. Listing, Catalog, and Assortment Coordination
- Assist in onboarding new SKUs across marketplaces.
- Coordinate for product titles, descriptions, bullet points, images, A+ content, specifications, and pricing details.
- Track listing status from creation to go-live.
- Follow up with marketplace support teams or internal teams for listing errors, content issues, image updates, and approval delays.
- Maintain a marketplace listing tracker with SKU-wise status.
5. Campaign and Promotion Support
- Support execution of marketplace campaigns, sale events, promotional offers, and visibility plans.
- Coordinate internally for pricing approvals, stock readiness, creative assets, and listing hygiene before campaign participation.
- Track campaign-wise sales, stock movement, and operational performance.
- Help prepare post-campaign reports with key observations and action points.
6. Reporting and MIS
- Prepare daily, weekly, and monthly marketplace reports.
- Track important metrics such as sales, stock-outs, PO status, fill rate, returns, claims, pending orders, pricing issues, and listing status.
- Maintain dashboards and trackers for marketplace performance.
- Support the Key Account Manager in preparing business review reports for Amazon, Flipkart, Swiggy Instamart, and other platforms.
- Use Excel / Google Sheets for data analysis, reporting, and follow-up tracking.
7. Issue Resolution and Follow-ups
- Track and follow up on marketplace-related issues such as listing errors, pricing mismatches, claim disputes, return cases, pending dispatches, and stock discrepancies.
- Coordinate with internal teams to close issues within timelines.
- Maintain issue trackers and escalation records.
- Ensure timely updates are shared with the Key Account Manager and relevant stakeholders.
Required Experience
- 2 to 5 years of experience in marketplace operations, e-commerce operations, catalog coordination, order management, supply chain coordination, or marketplace support.
- Prior experience working with Amazon, Flipkart, Shiprocket, Swiggy Instamart, Zepto, Blinkit, BigBasket, or similar online platforms will be preferred.
- Experience in consumer electronics, mobile accessories, IT peripherals, FMCG, D2C, lifestyle products, or other fast-moving categories will be an added advantage.
- Experience in PO tracking, inventory coordination, listings, pricing updates, fulfillment, and MIS reporting is preferred.
Must-Have Skills
- Strong understanding of marketplace operations.
- Good coordination and follow-up skills.
- Ability to work with multiple internal teams.
- Strong Excel / Google Sheets skills.
- Good communication skills.
- Ability to maintain trackers, reports, and dashboards.
- Detail-oriented approach towards listings, pricing, stock, and order execution.
- Ability to work in a fast-paced and target-driven environment.
- Ownership mindset with the ability to close tasks without repeated reminders.
Good-to-Have Skills
- Basic understanding of marketplace commercials, margins, discounts, and promotions.
- Experience in handling Amazon Seller/Vendor Central, Flipkart Seller Hub, or quick-commerce portals.
- Understanding of PO cycles, fill rates, stock-outs, marketplace claims, and return processes.
- Ability to analyze sales data and identify operational improvement areas.
- Experience in coordinating with marketplace support or account management teams.
Key Performance Indicators
The candidate's performance will be measured on:
- Timely listing of new SKUs.
- Accuracy of catalog and pricing updates.
- PO tracking and dispatch coordination.
- Reduction in stock-out cases.
- Timely preparation of marketplace reports.
- Closure of marketplace issues within defined timelines.
- Improvement in internal coordination and execution speed.
- Accuracy of stock, sales, PO, and claim trackers.
- Support provided during marketplace campaigns and sale events.
Ideal Candidate Profile
The ideal candidate should be someone who is organized, proactive, strong in follow-ups, and comfortable working with marketplace data and internal teams. The person should be able to support the Key Account Manager in day-to-day execution and gradually develop into a stronger marketplace account management role.
This role is best suited for someone who has worked in marketplace operations and now wants to move towards a more business-oriented marketplace role.
